{"id":736,"date":"2020-02-19T17:23:38","date_gmt":"2020-02-19T16:23:38","guid":{"rendered":"https:\/\/salons.weyou-cms.com\/crmmm\/programme"},"modified":"2026-07-20T11:37:13","modified_gmt":"2026-07-20T09:37:13","slug":"programme","status":"publish","type":"page","link":"https:\/\/www.all4customer-one-to-one-meetings.fr\/en\/programme","title":{"rendered":"Programme"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]\n\t\t\t<!-- START Banni\u00e8re pages EN NEW REVOLUTION SLIDER 6.6.7 --><p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t<rs-module-wrap id=\"rev_slider_10_1_wrapper\" data-source=\"post\" style=\"visibility:hidden;background:#acacac;padding:0;margin:0px auto;margin-top:0;margin-bottom:0;\">\n\t\t\t\t<rs-module id=\"rev_slider_10_1\" style=\"\" data-version=\"6.6.7\">\n\t\t\t\t\t<rs-slides style=\"overflow: hidden; position: absolute;\">\n\t\t\t\t\t\t<rs-slide style=\"position: absolute;\" data-key=\"rs-736\" data-title=\"Programme\" data-in=\"o:0;\" data-out=\"a:false;\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/\/www.all4customer-one-to-one-meetings.fr\/wp-content\/plugins\/revslider\/public\/assets\/assets\/dummy.png\" alt=\"\" title=\"PAGES UK (1)\" width=\"1920\" height=\"300\" class=\"rev-slidebg tp-rs-img rs-lazyload\" data-lazyload=\"\/\/weyoumedia.blob.core.windows.net\/crmmm\/sites\/12\/2026\/08\/PAGES-UK-1.png\" data-no-retina>\n<!--\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-10-slide-736-layer-1\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:c;y:m;yo:13px,21px,15px,12px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:32;l:30,50,50,50;fw:500;a:center;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:640px,640px,100%,100%;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:8;font-family:'Poppins';text-transform:uppercase;\"\n\t\t\t\t\t\t\t><h1>Programme<\/h1><p> \n\t\t\t\t\t\t\t<\/rs-layer><!--\n-->\t\t\t\t\t\t<\/rs-slide>\n\t\t\t\t\t<\/rs-slides>\n\t\t\t\t\t<rs-static-layers><!--\n\t\t\t\t\t--><\/rs-static-layers>\n\t\t\t\t<\/rs-module>\n\t\t\t\t<script>\n\t\t\t\t\tsetREVStartSize({c: 'rev_slider_10_1',rl:[1240,1024,778,480],el:[300,300,300,300],gw:[1920,1920,640,640],gh:[300,300,300,300],type:'hero',justify:'',layout:'fullwidth',mh:\"450\"});if (window.RS_MODULES!==undefined && window.RS_MODULES.modules!==undefined && window.RS_MODULES.modules[\"revslider101\"]!==undefined) {window.RS_MODULES.modules[\"revslider101\"].once = false;window.revapi10 = undefined;if (window.RS_MODULES.checkMinimal!==undefined) window.RS_MODULES.checkMinimal()}\n\t\t\t\t<\/script>\n\t\t\t<\/rs-module-wrap>\n\t\t\t<!-- END REVOLUTION SLIDER -->\n[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;500;600;700;800;900&family=Inter:wght@400;500;600;700&display=swap\" rel=\"stylesheet\">\r\n\r\n<section class=\"wy-sc wy-exhib\">\r\n<div class=\"wy-wrap\">\r\n<h3 class=\"wy-prog-title\">Event Program<\/h3>\r\n\r\n<div class=\"wy-day\">\r\n\t<div class=\"wy-day-head\">\r\n\t\t<span class=\"wy-day-date\">Monday, September 14, 2026<\/span>\r\n\t\t<span class=\"wy-day-tag\">EXHIBITOR SET-UP<\/span>\t<\/div>\r\n\t<p class=\"wy-day-period\">Afternoon<\/p><div class=\"wy-slot\"><span class=\"wy-slot-time\">14h00 \u2013 20h00<\/span><div class=\"wy-slot-tx\"><strong>Shell scheme stand setup and deliveries<\/strong><span>Installation of shell scheme stands and receipt of deliveries.<\/span><\/div><\/div><\/div>\r\n<div class=\"wy-day\">\r\n\t<div class=\"wy-day-head\">\r\n\t\t<span class=\"wy-day-date\">Tuesday, September 15, 2026<\/span>\r\n\t\t<span class=\"wy-day-tag\">SET-UP &amp; WELCOME COCKTAIL<\/span>\t<\/div>\r\n\t<p class=\"wy-day-period\">Day<\/p><div class=\"wy-slot\"><span class=\"wy-slot-time\">8h00 \u2013 20h00<\/span><div class=\"wy-slot-tx\"><strong>Shell scheme stand setup and deliveries<\/strong><\/div><\/div><p class=\"wy-day-period\">Afternoon<\/p><div class=\"wy-slot\"><span class=\"wy-slot-time\">14h00 \u2013 20h00<\/span><div class=\"wy-slot-tx\"><strong>Setup of all types of stands<\/strong><\/div><\/div><div class=\"wy-slot\"><span class=\"wy-slot-time\">14h00 \u2013 20h00<\/span><div class=\"wy-slot-tx\"><strong>Collection of exhibitor welcome packs<\/strong><span>To be collected from the Event Organiser\u2019s Office. The pack contains the exhibitor badges.<\/span><\/div><\/div><p class=\"wy-day-period\">Evening<\/p><div class=\"wy-slot\"><span class=\"wy-slot-time\">20h30 \u2013 23h30<\/span><div class=\"wy-slot-tx\"><strong>Welcome Cocktail with the Hosted Buyers<\/strong><span>Distribution of badges to Hosted Buyers by the Weyou Group teams during the Welcome Cocktail.<\/span><\/div><\/div><div class=\"wy-important\"><p class=\"wy-important-lbl\">Important<\/p><p>Access will only be granted upon presentation of the badge included in your welcome pack or provided by the Weyou Group teams.\n\nExhibitors must assign their evening package via the exhibitor platform before the event. Any exhibitor badge not linked to a valid evening package will result in denied access to the evening event.<\/p><\/div><\/div>\r\n\r\n<div class=\"wy-day\">\r\n\t<div class=\"wy-day-head\">\r\n\t\t<span class=\"wy-day-date\">Wednesday, September 16, 2026<\/span>\r\n\t\t<span class=\"wy-day-tag\">First business day<\/span>\t<\/div>\r\n\t<p class=\"wy-day-period\">Morning<\/p>\t\t<div class=\"wy-slot\" id=\"wysc-conf-2547\">\r\n\t\t\t<span class=\"wy-slot-time\">09h00 \u2013 09h45<\/span>\r\n\t\t\t<div class=\"wy-slot-tx\">\r\n\t\t\t\t<strong>PLENARY CONFERENCE<\/strong>\r\n\t\t\t\t<span class=\"wy-slot-accent\">REHUMANIZE: How AI puts humans back at the center of the experience<\/span>\r\n\t\t\t\t\t\t\t\t<button class=\"wy-slot-toggle\" aria-expanded=\"false\" aria-controls=\"wysc-conf-2547-more\" type=\"button\">\r\n\t\t\t\t\t<span class=\"wy-toggle-label-more\">Read more<\/span>\r\n\t\t\t\t\t<span class=\"wy-toggle-label-less\" style=\"display:none\">Close<\/span>\r\n\t\t\t\t\t<svg class=\"wy-toggle-icon\" width=\"12\" height=\"12\" viewBox=\"0 0 320 512\" fill=\"currentColor\" aria-hidden=\"true\"><path d=\"M137.4 374.6c12.5 12.5 32.8 12.5 45.3 0l128-128c9.2-9.2 11.9-22.9 6.9-34.9s-16.6-19.8-29.6-19.8H32c-12.9 0-24.6 7.8-29.6 19.8s-2.2 25.7 6.9 34.9l128 128z\"\/><\/svg>\r\n\t\t\t\t<\/button>\r\n\t\t\t\t<div class=\"wy-slot-more\" id=\"wysc-conf-2547-more\" style=\"display:none\">\r\n\t\t\t\t\t<div class=\"wy-speakers-row\"><span class=\"wy-speaker-badge\"><img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/ca6fddaf-e229-4c7d-81f4-323eb559bd02.jpg\" alt=\"Olivier COHN\" class=\"wy-speaker-photo\" loading=\"lazy\"><span class=\"wy-speaker-name\">Olivier COHN <em class=\"wy-speaker-co\">(BEST WESTERN )<\/em><br><em class=\"wy-speaker-fn\">CEO Best Western France &amp; International CEO Council Member<\/em><\/span><\/span><span class=\"wy-speaker-badge\"><img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/85c2221f-b832-410d-af2e-dbf62ab3e114.jpg\" alt=\"Pascale  CARON\" class=\"wy-speaker-photo\" loading=\"lazy\"><span class=\"wy-speaker-name\">Pascale  CARON <em class=\"wy-speaker-co\">(YUNOVA PHARMA)<\/em><br><em class=\"wy-speaker-fn\">Founder and CEO of Yunova Pharma &amp; Co-auhtor \u00ab L&#039;entrepreneurIA : Advice from entrepreneurs<\/em><\/span><\/span><\/div>\t\t\t\t\t\t\t\t\t\t<div class=\"wy-slot-desc\"><p>What if artificial intelligence, instead of dehumanizing customer relations, actually helped bring the human touch back into them? This conference explores a major paradox: the more technology advances, the higher customers&#039; relational expectations become. Automation, personalization, AI assistants, self-care, agentic AI&hellip; where should humans actually step in to create trust, listening, and value? A lucid and inspiring look at how AI can free up time, enrich interactions, and restore a more empathetic, creative, and purposeful role for employees.<\/p>\n<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"wy-slot wy-slot--biz\">\r\n\t\t\t<span class=\"wy-slot-time\">09:55 \u2013 11:00<\/span>\r\n\t\t\t<div class=\"wy-slot-tx\"><strong>One-on-one business meetings between exhibitors and hosted buyers, held directly at the booths<\/strong><\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"wy-slot\" id=\"wysc-conf-2546\">\r\n\t\t\t<span class=\"wy-slot-time\">11h10 \u2013 11h55<\/span>\r\n\t\t\t<div class=\"wy-slot-tx\">\r\n\t\t\t\t<strong>EXHIBITOR WORKSHOP<\/strong>\r\n\t\t\t\t<span class=\"wy-slot-accent\">AI Overview, AI Mode and generative ads: what&#039;s really changing, and how to prepare<\/span>\r\n\t\t\t\t\t\t\t\t<button class=\"wy-slot-toggle\" aria-expanded=\"false\" aria-controls=\"wysc-conf-2546-more\" type=\"button\">\r\n\t\t\t\t\t<span class=\"wy-toggle-label-more\">Read more<\/span>\r\n\t\t\t\t\t<span class=\"wy-toggle-label-less\" style=\"display:none\">Close<\/span>\r\n\t\t\t\t\t<svg class=\"wy-toggle-icon\" width=\"12\" height=\"12\" viewBox=\"0 0 320 512\" fill=\"currentColor\" aria-hidden=\"true\"><path d=\"M137.4 374.6c12.5 12.5 32.8 12.5 45.3 0l128-128c9.2-9.2 11.9-22.9 6.9-34.9s-16.6-19.8-29.6-19.8H32c-12.9 0-24.6 7.8-29.6 19.8s-2.2 25.7 6.9 34.9l128 128z\"\/><\/svg>\r\n\t\t\t\t<\/button>\r\n\t\t\t\t<div class=\"wy-slot-more\" id=\"wysc-conf-2546-more\" style=\"display:none\">\r\n\t\t\t\t\t<div class=\"wy-speakers-row\"><span class=\"wy-speaker-badge wy-speaker-badge--mod\">Aymerik BOUCHACOURT <em>(JVWEB)<\/em><\/span><\/div>\t\t\t\t\t\t\t\t\t\t<div class=\"wy-slot-desc\">\r\n<p><\/p>\r\n<p>Since July 2026, Google has rolled out AI Overviews and AI Mode in France. AI-generated answers now sit above the classic results and are reshaping how people find, compare and choose. For brands, a new rule applies: ranking well is no longer enough, you have to be cited by the AI.<\/p>\r\n<p>In this talk, we take stock without the doom, with the data to back it up. What the arrival of AI Overviews really changes, what our first sector-by-sector figures reveal since the French launch, and the GEO levers to stay visible when AI answers instead of the links. Then we open the next chapter: GEA, the advertising that appears directly inside AI answers, and how to get your campaigns, your data and your product feeds ready now.<\/p>\r\n<p>Walk away with a clear read on what's at stake, concrete ways to act, and a method to build your visibility on both fronts, organic and paid, in the era of generative search.<\/p>\r\n<br>\r\n<p><\/p>\r\n<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"wy-slot\" id=\"wysc-conf-2577\">\r\n\t\t\t<span class=\"wy-slot-time\">11h10 \u2013 11h55<\/span>\r\n\t\t\t<div class=\"wy-slot-tx\">\r\n\t\t\t\t<strong>EXHIBITOR WORKSHOP<\/strong>\r\n\t\t\t\t<span class=\"wy-slot-accent\">Your ROAS Is Misleading You: Is Your Marketing Really Driving Growth?<\/span>\r\n\t\t\t\t\t\t\t\t<button class=\"wy-slot-toggle\" aria-expanded=\"false\" aria-controls=\"wysc-conf-2577-more\" type=\"button\">\r\n\t\t\t\t\t<span class=\"wy-toggle-label-more\">Read more<\/span>\r\n\t\t\t\t\t<span class=\"wy-toggle-label-less\" style=\"display:none\">Close<\/span>\r\n\t\t\t\t\t<svg class=\"wy-toggle-icon\" width=\"12\" height=\"12\" viewBox=\"0 0 320 512\" fill=\"currentColor\" aria-hidden=\"true\"><path d=\"M137.4 374.6c12.5 12.5 32.8 12.5 45.3 0l128-128c9.2-9.2 11.9-22.9 6.9-34.9s-16.6-19.8-29.6-19.8H32c-12.9 0-24.6 7.8-29.6 19.8s-2.2 25.7 6.9 34.9l128 128z\"\/><\/svg>\r\n\t\t\t\t<\/button>\r\n\t\t\t\t<div class=\"wy-slot-more\" id=\"wysc-conf-2577-more\" style=\"display:none\">\r\n\t\t\t\t\t<div class=\"wy-speakers-row\"><span class=\"wy-speaker-badge\"><img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/61e6e7ad-1575-49c5-89ce-043995a07d25.jpg\" alt=\"Musique  BATTUT\" class=\"wy-speaker-photo\" loading=\"lazy\"><span class=\"wy-speaker-name\">Musique  BATTUT <em class=\"wy-speaker-co\">(ADDICT MOBILE)<\/em><br><em class=\"wy-speaker-fn\">Head of Account Strategy<\/em><\/span><\/span><\/div>\t\t\t\t\t\t\t\t\t\t<div class=\"wy-slot-desc\">\r\n<p>&nbsp;What if the campaigns that deliver the best results aren\u2019t necessarily the ones that create the most value?<\/p>\r\n<p>During this workshop, we\u2019ll challenge traditional performance marketing assumptions to look beyond ROAS and better understand what truly drives growth. Immediate profitability vs. long-term value, branding vs. performance, web vs. app: using real-world examples, we\u2019ll explore why these approaches should no longer be viewed in silos but rather as different components of a single strategy.<\/p>\r\n<p>We\u2019ll also explore how <strong>creative content, tracking, algorithms, and AI<\/strong> enable us to better measure, manage, and accelerate this growth.<\/p>\r\n<p><strong>The goal: to shift from asking, \u201cIs my campaign performing well?\u201d to \u201cIs my marketing truly creating value?\u201d<\/strong><\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"wy-slot\" id=\"wysc-conf-2586\">\r\n\t\t\t<span class=\"wy-slot-time\">11h10 \u2013 11h55<\/span>\r\n\t\t\t<div class=\"wy-slot-tx\">\r\n\t\t\t\t<strong>EXHIBITOR WORKSHOP<\/strong>\r\n\t\t\t\t<span class=\"wy-slot-accent\">45 minutes, our TOP 10 use cases: what two years of listening taught us about your customer conversations<\/span>\r\n\t\t\t\t\t\t\t\t<button class=\"wy-slot-toggle\" aria-expanded=\"false\" aria-controls=\"wysc-conf-2586-more\" type=\"button\">\r\n\t\t\t\t\t<span class=\"wy-toggle-label-more\">Read more<\/span>\r\n\t\t\t\t\t<span class=\"wy-toggle-label-less\" style=\"display:none\">Close<\/span>\r\n\t\t\t\t\t<svg class=\"wy-toggle-icon\" width=\"12\" height=\"12\" viewBox=\"0 0 320 512\" fill=\"currentColor\" aria-hidden=\"true\"><path d=\"M137.4 374.6c12.5 12.5 32.8 12.5 45.3 0l128-128c9.2-9.2 11.9-22.9 6.9-34.9s-16.6-19.8-29.6-19.8H32c-12.9 0-24.6 7.8-29.6 19.8s-2.2 25.7 6.9 34.9l128 128z\"\/><\/svg>\r\n\t\t\t\t<\/button>\r\n\t\t\t\t<div class=\"wy-slot-more\" id=\"wysc-conf-2586-more\" style=\"display:none\">\r\n\t\t\t\t\t<div class=\"wy-speakers-row\"><span class=\"wy-speaker-badge\"><img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/5df8254d-e5ee-45c9-816b-db0e469d2eea.jpg\" alt=\"Sylvain DE LY\" class=\"wy-speaker-photo\" loading=\"lazy\"><span class=\"wy-speaker-name\">Sylvain DE LY <em class=\"wy-speaker-co\">(FEEDAE)<\/em><br><em class=\"wy-speaker-fn\">CEO<\/em><\/span><\/span><\/div>\t\t\t\t\t\t\t\t\t\t<div class=\"wy-slot-desc\">\r\n<p><\/p>\r\n<p>Every leadership team wants to deploy AI across customer relations. Very few know which use case to start with, or how to measure the return.<\/p>\r\n<p>In France, fewer than 10% of contact centres analyse more than 5% of their calls.\r\n<b>Your customers' voice remains the richest channel in the company <\/b>and the least exploited, even though this is precisely where the most profitable and fastest-to-deploy AI use cases are found.<\/p>\r\n<p>FEEDAE is two years old. Founded in 2024 in La Rochelle, the platform now analyses several million calls a year for more than 30 brands.<\/p>\r\n<p>Two years in the field, too: <b>what works, what takes time, and what genuinely creates value.<\/b> To mark this second anniversary, Sylvain De Ly, CEO and co-founder, has decided to put everything on the table.<\/p>\r\n<p>45 minutes, 10 use cases in detail.<\/p>\r\n<p>The 10 most requested by our clients, selected from our full catalogue, covering the major business objectives:<\/p>\r\n<ul>\r\n<li>cutting costs, <\/li><li>lifting NPS, <\/li><li>industrialising quality, <\/li><li>securing compliance, <\/li><li>selling more, <\/li><li>feeding the executive committee. <\/li><\/ul>\r\n<p>None of them is theoretical. All of them come from real engagements.<\/p>\r\n<p>For each one: the business question asked at the outset, what the analysis actually found in the conversations, the KPI it moved, the decision taken as a result, and the implementation timeline. With sector illustrations throughout: insurance, retail and e-commerce, travel, healthcare, outsourced contact centres.<\/p>\r\n<p>You will leave with:<\/p>\r\n<ul>\r\n<li>a 3-question <b>framing method to choose <\/b>your first use cases, <\/li><li><b>a 5-level maturity grid to sequence your AI roadmap<\/b> over 12 months, <\/li><li>a clear view of how this type of project is scoped and priced, and <b>how to calculate its ROI,<\/b>\r\n<\/li><li>the 5 actions to launch as soon as you get back from Cannes. <\/li><\/ul>\r\n<p>What we are offering is a workshop built on shared experience rather than a product pitch, aimed at customer relations, quality, sales, marketing and general management teams that want to move fast and make decisions grounded in evidence.<\/p>\r\n<br>\r\n<p><\/p>\r\n<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\t<p class=\"wy-day-period\">Lunch<\/p>\t\t<div class=\"wy-slot wy-slot--biz\">\r\n\t\t\t<span class=\"wy-slot-time\">12:05 \u2013 12:45<\/span>\r\n\t\t\t<div class=\"wy-slot-tx\"><strong>One-on-one business meetings between exhibitors and hosted buyers, held directly at the booths<\/strong><\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"wy-slot wy-slot--dej\">\r\n\t\t\t<span class=\"wy-slot-time\">13:00 \u2013 14:15<\/span>\r\n\t\t\t<div class=\"wy-slot-tx\"><strong>Different lunch options depending on your status and the benefits included in your registration<\/strong><\/div>\r\n\t\t<\/div>\r\n\t\t<div class=\"wy-lunch\">\r\n\t\t\t\t\t\t<div class=\"wy-lunch-card\"><h5>Business lunch<\/h5><p>A matchmaking-style lunch bringing together exhibitors and Hosted Buyers following mutual confirmation.<br>Included for matched and confirmed Hosted Buyers, and available to exhibitors who have signed up for this service.<\/p><\/div>\r\n\t\t\t\t\t\t<div class=\"wy-lunch-card\"><h5>VIP Cocktail<\/h5><p>Access to the VIP Club upon presentation of the designated wristband.<br>Included for Hosted Buyers and available to exhibitors who have purchased this service.<\/p><\/div>\r\n\t\t\t\t\t\t<div class=\"wy-lunch-card\"><h5>Free lunch<\/h5><p>Participants who are not attending the business lunch or the VIP cocktail reception should make their own lunch arrangements.<\/p><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t<p class=\"wy-day-period\">Afternoon<\/p>\t\t<div class=\"wy-slot wy-slot--biz\">\r\n\t\t\t<span class=\"wy-slot-time\">14:25 \u2013 15:55<\/span>\r\n\t\t\t<div class=\"wy-slot-tx\"><strong>One-on-one business meetings between exhibitors and hosted buyers, held directly at the booths<\/strong><\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"wy-slot\" id=\"wysc-conf-2548\">\r\n\t\t\t<span class=\"wy-slot-time\">16h05 \u2013 16h50<\/span>\r\n\t\t\t<div class=\"wy-slot-tx\">\r\n\t\t\t\t<strong>EXHIBITOR WORKSHOP<\/strong>\r\n\t\t\t\t<span class=\"wy-slot-accent\">Chullanka: Building a Unified Customer Experience<\/span>\r\n\t\t\t\t\t\t\t\t<button class=\"wy-slot-toggle\" aria-expanded=\"false\" aria-controls=\"wysc-conf-2548-more\" type=\"button\">\r\n\t\t\t\t\t<span class=\"wy-toggle-label-more\">Read more<\/span>\r\n\t\t\t\t\t<span class=\"wy-toggle-label-less\" style=\"display:none\">Close<\/span>\r\n\t\t\t\t\t<svg class=\"wy-toggle-icon\" width=\"12\" height=\"12\" viewBox=\"0 0 320 512\" fill=\"currentColor\" aria-hidden=\"true\"><path d=\"M137.4 374.6c12.5 12.5 32.8 12.5 45.3 0l128-128c9.2-9.2 11.9-22.9 6.9-34.9s-16.6-19.8-29.6-19.8H32c-12.9 0-24.6 7.8-29.6 19.8s-2.2 25.7 6.9 34.9l128 128z\"\/><\/svg>\r\n\t\t\t\t<\/button>\r\n\t\t\t\t<div class=\"wy-slot-more\" id=\"wysc-conf-2548-more\" style=\"display:none\">\r\n\t\t\t\t\t<div class=\"wy-speakers-row\"><span class=\"wy-speaker-badge\"><img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/038bbd62-0e28-496e-bbd0-6176ef57efbf.jpg\" alt=\"Marion ROUEL\" class=\"wy-speaker-photo\" loading=\"lazy\"><span class=\"wy-speaker-name\">Marion ROUEL <em class=\"wy-speaker-co\">(BREVO)<\/em><br><em class=\"wy-speaker-fn\">Customer Success Team Lead<\/em><\/span><\/span><span class=\"wy-speaker-badge\"><img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/e386233c-e490-4977-8491-5b52737f88b3.jpg\" alt=\"Sol\u00e8ne ALTEYRAC\" class=\"wy-speaker-photo\" loading=\"lazy\"><span class=\"wy-speaker-name\">Sol\u00e8ne ALTEYRAC <em class=\"wy-speaker-co\">(CHULLANKA)<\/em><br><em class=\"wy-speaker-fn\">Web marketing &amp; CRM Manager<\/em><\/span><\/span><\/div>\t\t\t\t\t\t\t\t\t\t<div class=\"wy-slot-desc\">\r\n<p>Chullanka shares its transformation journey from centralizing data to orchestrating its channels and loyalty program.<br>\r\n<\/p>\r\n<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"wy-slot\" id=\"wysc-conf-2551\">\r\n\t\t\t<span class=\"wy-slot-time\">16h05 \u2013 16h50<\/span>\r\n\t\t\t<div class=\"wy-slot-tx\">\r\n\t\t\t\t<strong>EXHIBITOR WORKSHOP<\/strong>\r\n\t\t\t\t<span class=\"wy-slot-accent\">AI agents: the real work isn&#039;t the model, it&#039;s the knowledge (lessons from the field)<\/span>\r\n\t\t\t\t\t\t\t\t<button class=\"wy-slot-toggle\" aria-expanded=\"false\" aria-controls=\"wysc-conf-2551-more\" type=\"button\">\r\n\t\t\t\t\t<span class=\"wy-toggle-label-more\">Read more<\/span>\r\n\t\t\t\t\t<span class=\"wy-toggle-label-less\" style=\"display:none\">Close<\/span>\r\n\t\t\t\t\t<svg class=\"wy-toggle-icon\" width=\"12\" height=\"12\" viewBox=\"0 0 320 512\" fill=\"currentColor\" aria-hidden=\"true\"><path d=\"M137.4 374.6c12.5 12.5 32.8 12.5 45.3 0l128-128c9.2-9.2 11.9-22.9 6.9-34.9s-16.6-19.8-29.6-19.8H32c-12.9 0-24.6 7.8-29.6 19.8s-2.2 25.7 6.9 34.9l128 128z\"\/><\/svg>\r\n\t\t\t\t<\/button>\r\n\t\t\t\t<div class=\"wy-slot-more\" id=\"wysc-conf-2551-more\" style=\"display:none\">\r\n\t\t\t\t\t<div class=\"wy-speakers-row\"><span class=\"wy-speaker-badge wy-speaker-badge--mod\">J\u00e9r\u00e9my GALLEMARD <em>(SMART TRIBUNE)<\/em><\/span><\/div>\t\t\t\t\t\t\t\t\t\t<div class=\"wy-slot-desc\">\r\n<p><\/p>\r\n<p>In 2026, every leadership team wants to deploy AI agents across their customer service. The pitch fits in a single sentence: &quot;plug your content into an LLM and it just works.&quot;\r\n<b>But the reality on the ground is very different.<\/b> Complex tables, procedures written for experts, domain-specific jargon, implicit knowledge, this is where AI actually stumbles.<\/p>\r\n<p>The bottleneck is almost never the model. It's the knowledge, its quality, its structure, its governance.\r\n<b>AI-ready knowledge is what makes an agent reliable and hallucination-free<\/b>, one that stays within its scope and knows when to hand off to a human advisor at the right moment.<\/p>\r\n<p>In this session, Smart Tribune (170&#043; enterprise accounts supported) shows <b>how to assess the AI-readiness of your knowledge and move from scattered documentation to a genuinely operational agent<\/b>. Recommendations backed by real-world projects, field feedback, and measured results: advisor adoption, contact deflection, automation.<\/p>\r\n<p>A must-attend session for customer service, customer relations, customer experience (CX), and digital leaders who want to move beyond POCs and go into production with confidence.<\/p>\r\n<p><\/p>\r\n<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"wy-slot\" id=\"wysc-conf-2584\">\r\n\t\t\t<span class=\"wy-slot-time\">16h05 \u2013 16h50<\/span>\r\n\t\t\t<div class=\"wy-slot-tx\">\r\n\t\t\t\t<strong>EXHIBITOR WORKSHOP<\/strong>\r\n\t\t\t\t<span class=\"wy-slot-accent\">Content and Customer Experience : How AI Is Changing the Game at Enterprise Scale<\/span>\r\n\t\t\t\t\t\t\t\t<button class=\"wy-slot-toggle\" aria-expanded=\"false\" aria-controls=\"wysc-conf-2584-more\" type=\"button\">\r\n\t\t\t\t\t<span class=\"wy-toggle-label-more\">Read more<\/span>\r\n\t\t\t\t\t<span class=\"wy-toggle-label-less\" style=\"display:none\">Close<\/span>\r\n\t\t\t\t\t<svg class=\"wy-toggle-icon\" width=\"12\" height=\"12\" viewBox=\"0 0 320 512\" fill=\"currentColor\" aria-hidden=\"true\"><path d=\"M137.4 374.6c12.5 12.5 32.8 12.5 45.3 0l128-128c9.2-9.2 11.9-22.9 6.9-34.9s-16.6-19.8-29.6-19.8H32c-12.9 0-24.6 7.8-29.6 19.8s-2.2 25.7 6.9 34.9l128 128z\"\/><\/svg>\r\n\t\t\t\t<\/button>\r\n\t\t\t\t<div class=\"wy-slot-more\" id=\"wysc-conf-2584-more\" style=\"display:none\">\r\n\t\t\t\t\t<div class=\"wy-speakers-row\"><span class=\"wy-speaker-badge\"><img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/72ec80ab-e2a9-4cc8-ad4c-c627c6cc3ac2.jpg\" alt=\"Kevin MENGUAL-FABRE\" class=\"wy-speaker-photo\" loading=\"lazy\"><span class=\"wy-speaker-name\">Kevin MENGUAL-FABRE <em class=\"wy-speaker-co\">(CANVA)<\/em><br><em class=\"wy-speaker-fn\">Solutions Consultant, Strategic Accounts<\/em><\/span><\/span><\/div>\t\t\t\t\t\t\t\t\t\t<div class=\"wy-slot-desc\">\r\n<p><\/p>\r\n<div>\r\n<div>\r\n<p>Customer experience increasingly depends on the ability to deliver the right content, in the right format, at every touchpoint without losing consistency or speed. So how is AI actually transforming this kind of large-scale content production? In this workshop, we'll look at how marketing and customer experience teams are using AI to personalize, adapt, and accelerate content across every channel, all while staying in control of their brand identity. Drawing on real-world examples, we'll show how this transformation translates into concrete results: faster execution, cross-channel consistency, and a stronger customer experience.<\/p>\r\n<\/div>\r\n<\/div>\r\n<p><\/p>\r\n<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"wy-slot\" id=\"wysc-conf-2605\">\r\n\t\t\t<span class=\"wy-slot-time\">16h05 \u2013 16h50<\/span>\r\n\t\t\t<div class=\"wy-slot-tx\">\r\n\t\t\t\t<strong>EXHIBITOR WORKSHOP<\/strong>\r\n\t\t\t\t<span class=\"wy-slot-accent\">Offer an immersive customer experience with RCS, the new standard for conversational messaging<\/span>\r\n\t\t\t\t\t\t\t\t<button class=\"wy-slot-toggle\" aria-expanded=\"false\" aria-controls=\"wysc-conf-2605-more\" type=\"button\">\r\n\t\t\t\t\t<span class=\"wy-toggle-label-more\">Read more<\/span>\r\n\t\t\t\t\t<span class=\"wy-toggle-label-less\" style=\"display:none\">Close<\/span>\r\n\t\t\t\t\t<svg class=\"wy-toggle-icon\" width=\"12\" height=\"12\" viewBox=\"0 0 320 512\" fill=\"currentColor\" aria-hidden=\"true\"><path d=\"M137.4 374.6c12.5 12.5 32.8 12.5 45.3 0l128-128c9.2-9.2 11.9-22.9 6.9-34.9s-16.6-19.8-29.6-19.8H32c-12.9 0-24.6 7.8-29.6 19.8s-2.2 25.7 6.9 34.9l128 128z\"\/><\/svg>\r\n\t\t\t\t<\/button>\r\n\t\t\t\t<div class=\"wy-slot-more\" id=\"wysc-conf-2605-more\" style=\"display:none\">\r\n\t\t\t\t\t<div class=\"wy-speakers-row\"><span class=\"wy-speaker-badge\"><img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/47c85f48-4d12-4db2-bcf7-44e6fccb2729.jpg\" alt=\"St\u00e9phane MIQUELIS\" class=\"wy-speaker-photo\" loading=\"lazy\"><span class=\"wy-speaker-name\">St\u00e9phane MIQUELIS <em class=\"wy-speaker-co\">(ORANGE)<\/em><br><em class=\"wy-speaker-fn\">Key Account Manager<\/em><\/span><\/span><span class=\"wy-speaker-badge\"><img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/f6d76107-78ec-4581-8b24-718be5bc6fdb.jpg\" alt=\"Jonathan RUBY\" class=\"wy-speaker-photo\" loading=\"lazy\"><span class=\"wy-speaker-name\">Jonathan RUBY <em class=\"wy-speaker-co\">(TWILIO)<\/em><br><em class=\"wy-speaker-fn\">Client Manager<\/em><\/span><\/span><\/div>\t\t\t\t\t\t\t\t\t\t<div class=\"wy-slot-desc\">\r\n<p><\/p>\r\n<p>Today, mobile engagement is taking a new step forward. Your customers are seeking richer, more visual, and intuitive interactions with brands. Beyond simple text notifications, they now expect an interactive, seamless, and secure dialogue that is perfectly integrated into their daily lives.<\/p>\r\n<p>In this workshop organized in collaboration with Orange, discover how RCS (Rich Communication Services) enhances mobile messaging by bringing the full power of the web and applications. Product carousels, quick action buttons, verified brand logos, and interactive order tracking\u2014all are integrated into the phone\u2019s native messaging app.<\/p>\r\n<p>We will analyze the direct impact of RCS on engagement and customer value, as well as ROI metrics that demonstrate it\u2019s time to evolve your messaging strategy towards conversational commerce.<\/p>\r\n<p><\/p>\r\n<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"wy-slot wy-slot--biz\">\r\n\t\t\t<span class=\"wy-slot-time\">17:00 \u2013 18:30<\/span>\r\n\t\t\t<div class=\"wy-slot-tx\"><strong>One-on-one business meetings between exhibitors and hosted buyers, held directly at the booths<\/strong><\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\t\r\n\t<\/div><!-- .wy-day -->\r\n<div class=\"wy-day\">\r\n\t<div class=\"wy-day-head\">\r\n\t\t<span class=\"wy-day-date\">Thursday, September 17, 2026<\/span>\r\n\t\t<span class=\"wy-day-tag\">Last day &amp; closing<\/span>\t<\/div>\r\n\t<p class=\"wy-day-period\">Morning<\/p>\t\t<div class=\"wy-slot\" id=\"wysc-conf-2575\">\r\n\t\t\t<span class=\"wy-slot-time\">9h00 \u2013 9h45<\/span>\r\n\t\t\t<div class=\"wy-slot-tx\">\r\n\t\t\t\t<strong>PLENARY CONFERENCE<\/strong>\r\n\t\t\t\t<span class=\"wy-slot-accent\">RESET \u2013 Marketing, Commerce, Data &amp; AI: the new strategies!<\/span>\r\n\t\t\t\t\t\t\t\t<button class=\"wy-slot-toggle\" aria-expanded=\"false\" aria-controls=\"wysc-conf-2575-more\" type=\"button\">\r\n\t\t\t\t\t<span class=\"wy-toggle-label-more\">Read more<\/span>\r\n\t\t\t\t\t<span class=\"wy-toggle-label-less\" style=\"display:none\">Close<\/span>\r\n\t\t\t\t\t<svg class=\"wy-toggle-icon\" width=\"12\" height=\"12\" viewBox=\"0 0 320 512\" fill=\"currentColor\" aria-hidden=\"true\"><path d=\"M137.4 374.6c12.5 12.5 32.8 12.5 45.3 0l128-128c9.2-9.2 11.9-22.9 6.9-34.9s-16.6-19.8-29.6-19.8H32c-12.9 0-24.6 7.8-29.6 19.8s-2.2 25.7 6.9 34.9l128 128z\"\/><\/svg>\r\n\t\t\t\t<\/button>\r\n\t\t\t\t<div class=\"wy-slot-more\" id=\"wysc-conf-2575-more\" style=\"display:none\">\r\n\t\t\t\t\t<div class=\"wy-speakers-row\"><span class=\"wy-speaker-badge\"><img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/d8418b7f-1dc2-4bc0-9217-400c036a0d53.jpg\" alt=\"Cedric LAFORGE\" class=\"wy-speaker-photo\" loading=\"lazy\"><span class=\"wy-speaker-name\">Cedric LAFORGE <em class=\"wy-speaker-co\">(VACHERON CONSTANTIN )<\/em><br><em class=\"wy-speaker-fn\">International Marketing Operations Manager <\/em><\/span><\/span><span class=\"wy-speaker-badge\"><img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/b0465de6-8fbe-403f-809c-eb11f1bbd3f2.jpg\" alt=\"Julie MAGNAN ANTONINI\" class=\"wy-speaker-photo\" loading=\"lazy\"><span class=\"wy-speaker-name\">Julie MAGNAN ANTONINI <em class=\"wy-speaker-co\">(GROUPE ALTAREA)<\/em><br><em class=\"wy-speaker-fn\">Deputy Director NICETOILE<\/em><\/span><\/span><\/div>\t\t\t\t\t\t\t\t\t\t<div class=\"wy-slot-desc\"><p>Hyper-personalization, data-driven marketing, AI, retail experience, storytelling, social media, influence, creativity, super apps: what are the new key drivers to acquire and retain customers?<\/p>\n\n<p>This conference reveals concrete strategies reshaping marketing and digital landscapes across the hyper luxury and retail sectors, both in Europe and internationally. How is Vacheron Constantin the watch manufacture operating continuously since 1755 reinventing itself? How are NICETOILE and CAP3000, pioneers of the shopping mall in France, driving foot traffic and re-enchanting the in-store customer journey in the digital age?<\/p>\n\n<p>Discover unexpected, high-performing strategies presented by two seasoned experts in marketing, innovation, and digital transformation.<\/p>\n<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"wy-slot wy-slot--biz\">\r\n\t\t\t<span class=\"wy-slot-time\">09:55 \u2013 11:00<\/span>\r\n\t\t\t<div class=\"wy-slot-tx\"><strong>One-on-one business meetings between exhibitors and hosted buyers, held directly at the booths<\/strong><\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"wy-slot\" id=\"wysc-conf-2550\">\r\n\t\t\t<span class=\"wy-slot-time\">11h10 \u2013 11h55<\/span>\r\n\t\t\t<div class=\"wy-slot-tx\">\r\n\t\t\t\t<strong>EXHIBITOR WORKSHOP<\/strong>\r\n\t\t\t\t<span class=\"wy-slot-accent\">AI Overviews has disrupted most of your conversion journeys. Where should you target, and how should you measure performance when search is no longer working for you ?<\/span>\r\n\t\t\t\t\t\t\t\t<button class=\"wy-slot-toggle\" aria-expanded=\"false\" aria-controls=\"wysc-conf-2550-more\" type=\"button\">\r\n\t\t\t\t\t<span class=\"wy-toggle-label-more\">Read more<\/span>\r\n\t\t\t\t\t<span class=\"wy-toggle-label-less\" style=\"display:none\">Close<\/span>\r\n\t\t\t\t\t<svg class=\"wy-toggle-icon\" width=\"12\" height=\"12\" viewBox=\"0 0 320 512\" fill=\"currentColor\" aria-hidden=\"true\"><path d=\"M137.4 374.6c12.5 12.5 32.8 12.5 45.3 0l128-128c9.2-9.2 11.9-22.9 6.9-34.9s-16.6-19.8-29.6-19.8H32c-12.9 0-24.6 7.8-29.6 19.8s-2.2 25.7 6.9 34.9l128 128z\"\/><\/svg>\r\n\t\t\t\t<\/button>\r\n\t\t\t\t<div class=\"wy-slot-more\" id=\"wysc-conf-2550-more\" style=\"display:none\">\r\n\t\t\t\t\t<div class=\"wy-speakers-row\"><span class=\"wy-speaker-badge wy-speaker-badge--mod\">Damien OUSACI <em>(THANKYOU ANALYTICS)<\/em><\/span><span class=\"wy-speaker-badge wy-speaker-badge--mod\">Ludovic VANNIER <em>(ANTVOICE)<\/em><\/span><\/div>\t\t\t\t\t\t\t\t\t\t<div class=\"wy-slot-desc\">\r\n<p><\/p>\r\n<p><\/p>\r\n<p>Since July 22, AI Overviews and AI Mode have been rolling out in France. <strong>\r\nAI-generated summaries have taken over the top of the sales funnel.<\/strong><\/p>\r\n<p>The moment when your future customers research, compare options and <strong>form their preferences is now mediated by AI.<\/strong><\/p>\r\n<p>And the next shift is already underway: advertising is coming to AI-generated answers, reshaping the paid search landscape once again.<\/p>\r\n<p>Faced with these new customer journeys, and with the year-end peak just a few weeks away, two key questions arise:<\/p>\r\n<ul>\r\n<li><strong>How can you influence purchase intent before users even start searching?<\/strong>\r\n<\/li><li><strong>How can you measure each channel\u2019s contribution when clicks no longer tell the whole story?<\/strong>\r\n<\/li><\/ul>\r\n<p><b><\/b>ThankYou Analytics and AntVoice are bringing together their expertise and real-world client cases to provide you with concrete, data-driven insights you can put into action immediately.<b><\/b><strong><\/strong><\/p>\r\n<p><\/p>\r\n<br>\r\n<p><\/p>\r\n<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"wy-slot\" id=\"wysc-conf-2552\">\r\n\t\t\t<span class=\"wy-slot-time\">11h10 \u2013 11h55<\/span>\r\n\t\t\t<div class=\"wy-slot-tx\">\r\n\t\t\t\t<strong>EXHIBITOR WORKSHOP<\/strong>\r\n\t\t\t\t<span class=\"wy-slot-accent\">Reconciling client experience with economic viability: The Fnac callbot by Calldesk<\/span>\r\n\t\t\t\t\t\t\t\t<button class=\"wy-slot-toggle\" aria-expanded=\"false\" aria-controls=\"wysc-conf-2552-more\" type=\"button\">\r\n\t\t\t\t\t<span class=\"wy-toggle-label-more\">Read more<\/span>\r\n\t\t\t\t\t<span class=\"wy-toggle-label-less\" style=\"display:none\">Close<\/span>\r\n\t\t\t\t\t<svg class=\"wy-toggle-icon\" width=\"12\" height=\"12\" viewBox=\"0 0 320 512\" fill=\"currentColor\" aria-hidden=\"true\"><path d=\"M137.4 374.6c12.5 12.5 32.8 12.5 45.3 0l128-128c9.2-9.2 11.9-22.9 6.9-34.9s-16.6-19.8-29.6-19.8H32c-12.9 0-24.6 7.8-29.6 19.8s-2.2 25.7 6.9 34.9l128 128z\"\/><\/svg>\r\n\t\t\t\t<\/button>\r\n\t\t\t\t<div class=\"wy-slot-more\" id=\"wysc-conf-2552-more\" style=\"display:none\">\r\n\t\t\t\t\t<div class=\"wy-speakers-row\"><span class=\"wy-speaker-badge wy-speaker-badge--mod\">Anton ZANNI <em>(CALLDESK)<\/em><\/span><\/div>\t\t\t\t\t\t\t\t\t\t<div class=\"wy-slot-desc\">\r\n<p>The Fnac Darty teams and Anton Zanni, CEO of Calldesk, invite you to a customer story on the deployment of Fnac's customer service callbot (2 million calls per year).&nbsp;<\/p>\r\n<p>Find out how the callbot delivers a better ROI than the IVR it replaces, while improving the experience of Fnac's customers.<\/p>\r\n<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"wy-slot\" id=\"wysc-conf-2587\">\r\n\t\t\t<span class=\"wy-slot-time\">11h10 \u2013 11h55<\/span>\r\n\t\t\t<div class=\"wy-slot-tx\">\r\n\t\t\t\t<strong>EXHIBITOR WORKSHOP<\/strong>\r\n\t\t\t\t<span class=\"wy-slot-accent\">From French Market Leader to European Champion: Inside Biogroup\u2019s Digital Transformation with Yext<\/span>\r\n\t\t\t\t\t\t\t\t<button class=\"wy-slot-toggle\" aria-expanded=\"false\" aria-controls=\"wysc-conf-2587-more\" type=\"button\">\r\n\t\t\t\t\t<span class=\"wy-toggle-label-more\">Read more<\/span>\r\n\t\t\t\t\t<span class=\"wy-toggle-label-less\" style=\"display:none\">Close<\/span>\r\n\t\t\t\t\t<svg class=\"wy-toggle-icon\" width=\"12\" height=\"12\" viewBox=\"0 0 320 512\" fill=\"currentColor\" aria-hidden=\"true\"><path d=\"M137.4 374.6c12.5 12.5 32.8 12.5 45.3 0l128-128c9.2-9.2 11.9-22.9 6.9-34.9s-16.6-19.8-29.6-19.8H32c-12.9 0-24.6 7.8-29.6 19.8s-2.2 25.7 6.9 34.9l128 128z\"\/><\/svg>\r\n\t\t\t\t<\/button>\r\n\t\t\t\t<div class=\"wy-slot-more\" id=\"wysc-conf-2587-more\" style=\"display:none\">\r\n\t\t\t\t\t<div class=\"wy-speakers-row\"><span class=\"wy-speaker-badge\"><img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/a086bd9a-a94a-48e6-95fb-81fed293e474.jpg\" alt=\"Aur\u00e9lie SANS\" class=\"wy-speaker-photo\" loading=\"lazy\"><span class=\"wy-speaker-name\">Aur\u00e9lie SANS <em class=\"wy-speaker-co\">(YEXT)<\/em><br><em class=\"wy-speaker-fn\">Senior Account Executive, Enterprise Sales<\/em><\/span><\/span><span class=\"wy-speaker-badge\"><img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/d316a144-25b3-4cb4-8613-2cf6ab307106.jpg\" alt=\"Laurent KBAIER\" class=\"wy-speaker-photo\" loading=\"lazy\"><span class=\"wy-speaker-name\">Laurent KBAIER <em class=\"wy-speaker-co\">(BIOGROUP)<\/em><br><em class=\"wy-speaker-fn\">Communication Director<\/em><\/span><\/span><\/div>\t\t\t\t\t\t\t\t\t\t<div class=\"wy-slot-desc\">\r\n<p><\/p>\r\n<p>With a network of several hundred laboratories and ambitious plans for European growth, Biogroup is making data management, local visibility, and the patient experience key pillars of its digital transformation.<\/p>\r\n<p>In this workshop, Biogroup will take you behind the scenes of its transformation with Yext, sharing how the group regained control of its local data, strengthened the online visibility of its laboratories, and built the foundations of a digital presence designed to support its expansion across Europe.<\/p>\r\n<p>Through a first-hand account of the journey, discover the strategic decisions, challenges, and lessons learned along the way \u2014 and how taking control of data can become a powerful driver of visibility, trust, and growth in the healthcare sector.<\/p>\r\n<br>\r\n<p><\/p>\r\n<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\t<p class=\"wy-day-period\">Lunch<\/p>\t\t<div class=\"wy-slot wy-slot--biz\">\r\n\t\t\t<span class=\"wy-slot-time\">12:05 \u2013 12:45<\/span>\r\n\t\t\t<div class=\"wy-slot-tx\"><strong>One-on-one business meetings between exhibitors and hosted buyers, held directly at the booths<\/strong><\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"wy-slot wy-slot--dej\">\r\n\t\t\t<span class=\"wy-slot-time\">13:00 \u2013 14:15<\/span>\r\n\t\t\t<div class=\"wy-slot-tx\"><strong>Different lunch options depending on your status and the benefits included in your registration<\/strong><\/div>\r\n\t\t<\/div>\r\n\t\t<div class=\"wy-lunch\">\r\n\t\t\t\t\t\t<div class=\"wy-lunch-card\"><h5>Business lunch<\/h5><p>A matchmaking-style lunch bringing together exhibitors and Hosted Buyers following mutual confirmation.<br>Included for matched and confirmed Hosted Buyers, and available to exhibitors who have signed up for this service.<\/p><\/div>\r\n\t\t\t\t\t\t<div class=\"wy-lunch-card\"><h5>VIP Cocktail<\/h5><p>Access to the VIP Club upon presentation of the designated wristband.<br>Included for Hosted Buyers and available to exhibitors who have purchased this service.<\/p><\/div>\r\n\t\t\t\t\t\t<div class=\"wy-lunch-card\"><h5>Free lunch<\/h5><p>Participants who are not attending the business lunch or the VIP cocktail reception should make their own lunch arrangements.<\/p><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t<p class=\"wy-day-period\">Afternoon<\/p>\t\t<div class=\"wy-slot\" id=\"wysc-conf-2549\">\r\n\t\t\t<span class=\"wy-slot-time\">14h25 \u2013 15h10<\/span>\r\n\t\t\t<div class=\"wy-slot-tx\">\r\n\t\t\t\t<strong>EXHIBITOR WORKSHOP<\/strong>\r\n\t\t\t\t<span class=\"wy-slot-accent\">Fitadium x Positive User: boosting e-commerce performance by streamlining the marketing stack<\/span>\r\n\t\t\t\t\t\t\t\t<button class=\"wy-slot-toggle\" aria-expanded=\"false\" aria-controls=\"wysc-conf-2549-more\" type=\"button\">\r\n\t\t\t\t\t<span class=\"wy-toggle-label-more\">Read more<\/span>\r\n\t\t\t\t\t<span class=\"wy-toggle-label-less\" style=\"display:none\">Close<\/span>\r\n\t\t\t\t\t<svg class=\"wy-toggle-icon\" width=\"12\" height=\"12\" viewBox=\"0 0 320 512\" fill=\"currentColor\" aria-hidden=\"true\"><path d=\"M137.4 374.6c12.5 12.5 32.8 12.5 45.3 0l128-128c9.2-9.2 11.9-22.9 6.9-34.9s-16.6-19.8-29.6-19.8H32c-12.9 0-24.6 7.8-29.6 19.8s-2.2 25.7 6.9 34.9l128 128z\"\/><\/svg>\r\n\t\t\t\t<\/button>\r\n\t\t\t\t<div class=\"wy-slot-more\" id=\"wysc-conf-2549-more\" style=\"display:none\">\r\n\t\t\t\t\t<div class=\"wy-speakers-row\"><span class=\"wy-speaker-badge wy-speaker-badge--mod\">Antoine CHEVALIER <em>(POSITIVE)<\/em><\/span><span class=\"wy-speaker-badge wy-speaker-badge--mod\">Ana\u00efs PERREAU <em>(FITADIUM)<\/em><\/span><\/div>\t\t\t\t\t\t\t\t\t\t<div class=\"wy-slot-desc\">\r\n<p><\/p>\r\n<div>\r\n<div>\r\n<div>\r\n<div>\r\n<div>\r\n<div>\r\n<div>\r\n<div>\r\n<div>\r\n<div>\r\n<div>\r\n<p>Three tools for emails, pop-ups and web push notifications: three licences to pay for, siloed data, and time lost switching between interfaces. To improve its e-commerce performance, Fitadium consolidated its marketing stack around a single platform, Positive User. What changed: scenarios that adapt to each customer's behaviour and level, from abandoned carts to a mass-gain program that guides athletes from beginner to expert, with one automation to maintain instead of several separate campaigns. Ana\u00efs Perreau (Fitadium) and Antoine Chevalier (Positive) walk through the trade-offs, the scenarios already live, and what's next: real-time purchase-intent detection.\r\n<\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<div><\/div>\r\n<\/div>\r\n<\/div>\r\n<div>\r\n<div>\r\n<div>\r\n<div>\r\n<div><\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<div><\/div>\r\n<div><\/div>\r\n<br>\r\n<p><\/p>\r\n<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"wy-slot\" id=\"wysc-conf-2602\">\r\n\t\t\t<span class=\"wy-slot-time\">14h25 \u2013 15h10<\/span>\r\n\t\t\t<div class=\"wy-slot-tx\">\r\n\t\t\t\t<strong>EXHIBITOR WORKSHOP<\/strong>\r\n\t\t\t\t<span class=\"wy-slot-accent\">The next standard in Customer Experience: What if AI could amplify your entire ecosystem?<\/span>\r\n\t\t\t\t\t\t\t\t<button class=\"wy-slot-toggle\" aria-expanded=\"false\" aria-controls=\"wysc-conf-2602-more\" type=\"button\">\r\n\t\t\t\t\t<span class=\"wy-toggle-label-more\">Read more<\/span>\r\n\t\t\t\t\t<span class=\"wy-toggle-label-less\" style=\"display:none\">Close<\/span>\r\n\t\t\t\t\t<svg class=\"wy-toggle-icon\" width=\"12\" height=\"12\" viewBox=\"0 0 320 512\" fill=\"currentColor\" aria-hidden=\"true\"><path d=\"M137.4 374.6c12.5 12.5 32.8 12.5 45.3 0l128-128c9.2-9.2 11.9-22.9 6.9-34.9s-16.6-19.8-29.6-19.8H32c-12.9 0-24.6 7.8-29.6 19.8s-2.2 25.7 6.9 34.9l128 128z\"\/><\/svg>\r\n\t\t\t\t<\/button>\r\n\t\t\t\t<div class=\"wy-slot-more\" id=\"wysc-conf-2602-more\" style=\"display:none\">\r\n\t\t\t\t\t<div class=\"wy-speakers-row\"><span class=\"wy-speaker-badge wy-speaker-badge--mod\">Ahmed BELAHSEN <em>(MCC)<\/em><\/span><\/div>\t\t\t\t\t\t\t\t\t\t<div class=\"wy-slot-desc\">\r\n<p>How MCC's AI orchestrates advisors, quality assurance, supervision and opoerations around a single intelligence.<\/p>\r\n<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"wy-slot wy-slot--biz\">\r\n\t\t\t<span class=\"wy-slot-time\">15:20 \u2013 17:40<\/span>\r\n\t\t\t<div class=\"wy-slot-tx\"><strong>One-on-one business meetings between exhibitors and hosted buyers, held directly at the booths<\/strong><\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\t\r\n\t<p class=\"wy-day-period\">Evening<\/p><div class=\"wy-slot\"><span class=\"wy-slot-time\">From 20h30<\/span><div class=\"wy-slot-tx\"><strong>Closing Cocktail with the Hosted Buyers<\/strong><\/div><\/div><div class=\"wy-important\"><p class=\"wy-important-lbl\">Important<\/p><p>Access will only be granted upon presentation of the badge included in your welcome pack or provided by the Weyou Group teams.\n\nExhibitors must assign their evening package via the exhibitor platform before the event. 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this.querySelector('.wy-toggle-label-more');\r\n      var less = this.querySelector('.wy-toggle-label-less');\r\n      if(expanded){\r\n        target.style.display='none';\r\n        if(more) more.style.display='';\r\n        if(less) less.style.display='none';\r\n      } else {\r\n        target.style.display='';\r\n        if(more) more.style.display='none';\r\n        if(less) less.style.display='';\r\n      }\r\n    });\r\n  });\r\n})();\r\n<\/script>[\/vc_column_text][\/vc_column][\/vc_row][vc_section full_width=&#8221;stretch_row&#8221; disable_element=&#8221;yes&#8221;][vc_row][vc_column]<div id=\"wyvc-section-title-6370\" class=\"wyvc-section-title wyvc-shortcode wyvc-section-title-1 \">\r\n\t<div class=\"wyvc-st-inner\">\r\n\t\t\t\t\t<div class=\"wyvc-st-title\">\r\n\t\t\t\t<p style=\"text-align: center\"><b>2026 Plenary Conferences<\/b><\/p>\n\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n<\/div>\r\n[vc_row_inner][vc_column_inner]<div class=\"wyvc-conferences wyvc-shortcode \">\r\n\t\t<div class=\"weyou-exhibitions weyou-conferences-accordion\">\r\n\t\t<div class=\"conferences-search-wrapper\">\r\n\t\t\t<input type=\"search\" class=\"conferences-search\" name=\"q\" placeholder=\"Search by topic, location, organizer or speaker\u2026\">\r\n\r\n\t\t\t<button type=\"reset\" class=\"conferences-search-clear\" disabled>\r\n\t\t\t\t<svg width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n\t\t\t\t\t<rect width=\"32\" height=\"32\" rx=\"16\" fill=\"#F5F5F5\"><\/rect><rect width=\"16.9705\" height=\"1.13137\" rx=\"0.565684\" transform=\"matrix(0.707106 -0.707108 0.707106 0.707108 9.60034 21.6)\" fill=\"black\"><\/rect>\r\n\t\t\t\t\t<rect width=\"16.9705\" height=\"1.13137\" rx=\"0.565684\" transform=\"matrix(-0.707106 -0.707107 0.707106 -0.707108 21.6003 22.4)\" fill=\"black\"><\/rect>\r\n\t\t\t\t<\/svg>\r\n\t\t\t<\/button>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t<div class=\"conferences-menu-wrapper\">\r\n\t\t\t<ul class=\"conferences-menu dates-list\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"button menu-item primary-border\" data-date=\"2026-09-16T00:00:00\">\r\n\t\t\t\t\t\t\t16 September 2026\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"button menu-item primary-border\" data-date=\"2026-09-17T00:00:00\">\r\n\t\t\t\t\t\t\t17 September 2026\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t<li class=\"all button menu-item\">All<\/li>\r\n\t\t\t<\/ul>\r\n\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t<div class=\"conferences-accordion\">\r\n\t\t\t\t\t\t\t<div class=\"conferences-accordion-item\" data-date=\"2026-09-16T00:00:00\" data-type=\"plenary-conference\">\r\n\t<div class=\"conferences-accordion-header\">\r\n\t\t<div class=\"conference-infos\">\r\n\t\t\t<span class=\"conference-date\">\r\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 448 512\"><path d=\"M96 32V64H48C21.5 64 0 85.5 0 112v48H448V112c0-26.5-21.5-48-48-48H352V32c0-17.7-14.3-32-32-32s-32 14.3-32 32V64H160V32c0-17.7-14.3-32-32-32S96 14.3 96 32zM448 192H0V464c0 26.5 21.5 48 48 48H400c26.5 0 48-21.5 48-48V192z\"\/><\/svg>\r\n\t\t\t\t16 September 2026\t\t\t<\/span>\r\n\t\t\t<span class=\"conference-time\">\r\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 512 512\"><path d=\"M256 0a256 256 0 1 1 0 512A256 256 0 1 1 256 0zM232 120V256c0 8 4 15.5 10.7 20l96 64c11 7.4 25.9 4.4 33.3-6.7s4.4-25.9-6.7-33.3L280 243.2V120c0-13.3-10.7-24-24-24s-24 10.7-24 24z\"\/><\/svg>\r\n\t\t\t\t09h00 to 09h45\t\t\t<\/span>\r\n\t\t\t<span class=\"conference-location\">\r\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 384 512\"><path d=\"M215.7 499.2C267 435 384 279.4 384 192C384 86 298 0 192 0S0 86 0 192c0 87.4 117 243 168.3 307.2c12.3 15.3 35.1 15.3 47.4 0zM192 128a64 64 0 1 1 0 128 64 64 0 1 1 0-128z\"\/><\/svg>\r\n\t\t\t\tCLUB VIP\t\t\t<\/span>\r\n\t\t\t\r\n\t\t\t\t\t\t\t<span class=\"conference-type\">\r\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 384 512\"><path d=\"M0 48V487.7C0 501.1 10.9 512 24.3 512c5 0 9.9-1.5 14-4.4L192 400 345.7 507.6c4.1 2.9 9 4.4 14 4.4c13.4 0 24.3-10.9 24.3-24.3V48c0-26.5-21.5-48-48-48H48C21.5 0 0 21.5 0 48z\"\/><\/svg>\r\n\t\t\t\t\tPLENARY CONFERENCE\t\t\t\t<\/span>\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t\t<h3 class=\"conference-title\">REHUMANIZE: How AI puts humans back at the center of the experience<\/h3>\r\n\t\t\r\n\t\t\t\t\t<p class=\"organized-by\">\r\n\t\t\t\tOrganized by All4Customer Meetings Cannes\t\t\t<\/p>\r\n\t\t\t\t\r\n\t\t<a class=\"read-more\" href=\"#\">Continue reading<\/a>\r\n\t<\/div>\r\n\t\t\t\t\t\t\t\t\r\n\t<div class=\"conferences-accordion-panel\">\r\n\t\t\r\n\t\t\t\t\r\n\t\t<div class=\"conference-description\">\r\n\t\t\t<p>What if artificial intelligence, instead of dehumanizing customer relations, actually helped bring the human touch back into them? This conference explores a major paradox: the more technology advances, the higher customers&#39; relational expectations become. Automation, personalization, AI assistants, self-care, agentic AI&hellip; where should humans actually step in to create trust, listening, and value? A lucid and inspiring look at how AI can free up time, enrich interactions, and restore a more empathetic, creative, and purposeful role for employees.<\/p>\n\t\t<\/div>\r\n\t\t\t\r\n\t\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Speakers:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/ca6fddaf-e229-4c7d-81f4-323eb559bd02.jpg\" alt=\"Olivier COHN\"><p><strong>Olivier COHN<\/strong><br\/>CEO Best Western France & International CEO Council Member &ndash; BEST WESTERN <\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/85c2221f-b832-410d-af2e-dbf62ab3e114.jpg\" alt=\"Pascale  CARON \"><p><strong>Pascale  CARON <\/strong><br\/>Founder and CEO of Yunova Pharma & Co-auhtor \u00ab L'entrepreneurIA : Advice from entrepreneurs &ndash; YUNOVA PHARMA<\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class=\"exhibitor-share-box\">\r\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.all4customer-one-to-one-meetings.fr%2Fen%2Fconference%2Fall4customer-meetings-cannes\" data-network=\"facebook\" aria-label=\"Facebook\" style=\"--official-color: #557dbc\" rel=\"noopener noreferrer nofollow\">\r\n\t\t\t\t\t<span class=\"icon-container\">\r\n\t\t\t\t\t\t<svg width=\"20px\" height=\"20px\" viewBox=\"0 0 20 20\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<path d=\"M20,10.1c0-5.5-4.5-10-10-10S0,4.5,0,10.1c0,5,3.7,9.1,8.4,9.9v-7H5.9v-2.9h2.5V7.9C8.4,5.4,9.9,4,12.2,4c1.1,0,2.2,0.2,2.2,0.2v2.5h-1.3c-1.2,0-1.6,0.8-1.6,1.6v1.9h2.8L13.9,13h-2.3v7C16.3,19.2,20,15.1,20,10.1z\"><\/path>\r\n\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t<a href=\"https:\/\/twitter.com\/share?url=https%3A%2F%2Fwww.all4customer-one-to-one-meetings.fr%2Fen%2Fconference%2Fall4customer-meetings-cannes&text=Conferences & workshops organized by All4Customer Meetings Cannes - 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All4Customer One to One Meetings France\" data-network=\"linkedin\" aria-label=\"LinkedIn\" style=\"--official-color: #1c86c6\" rel=\"noopener noreferrer nofollow\">\r\n\t\t\t\t\t<span class=\"icon-container\">\r\n\t\t\t\t\t\t<svg width=\"20px\" height=\"20px\" viewBox=\"0 0 20 20\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<path d=\"M18.6,0H1.4C0.6,0,0,0.6,0,1.4v17.1C0,19.4,0.6,20,1.4,20h17.1c0.8,0,1.4-0.6,1.4-1.4V1.4C20,0.6,19.4,0,18.6,0z M6,17.1h-3V7.6h3L6,17.1L6,17.1zM4.6,6.3c-1,0-1.7-0.8-1.7-1.7s0.8-1.7,1.7-1.7c0.9,0,1.7,0.8,1.7,1.7C6.3,5.5,5.5,6.3,4.6,6.3z M17.2,17.1h-3v-4.6c0-1.1,0-2.5-1.5-2.5c-1.5,0-1.8,1.2-1.8,2.5v4.7h-3V7.6h2.8v1.3h0c0.4-0.8,1.4-1.5,2.8-1.5c3,0,3.6,2,3.6,4.5V17.1z\"><\/path>\r\n\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t\t\r\n\t\t\t\t<a href=\"whatsapp:\/\/send?text=https%3A%2F%2Fwww.all4customer-one-to-one-meetings.fr%2Fen%2Fconference%2Fall4customer-meetings-cannes\" data-network=\"whatsapp\" aria-label=\"WhatsApp\" style=\"--official-color: #5bba67\" rel=\"noopener noreferrer nofollow\">\r\n\t\t\t\t\t<span class=\"icon-container\">\r\n\t\t\t\t\t\t<svg width=\"20px\" height=\"20px\" viewBox=\"0 0 20 20\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<path d=\"M10,0C4.5,0,0,4.5,0,10c0,1.9,0.5,3.6,1.4,5.1L0.1,20l5-1.3C6.5,19.5,8.2,20,10,20c5.5,0,10-4.5,10-10S15.5,0,10,0zM6.6,5.3c0.2,0,0.3,0,0.5,0c0.2,0,0.4,0,0.6,0.4c0.2,0.5,0.7,1.7,0.8,1.8c0.1,0.1,0.1,0.3,0,0.4C8.3,8.2,8.3,8.3,8.1,8.5C8,8.6,7.9,8.8,7.8,8.9C7.7,9,7.5,9.1,7.7,9.4c0.1,0.2,0.6,1.1,1.4,1.7c0.9,0.8,1.7,1.1,2,1.2c0.2,0.1,0.4,0.1,0.5-0.1c0.1-0.2,0.6-0.7,0.8-1c0.2-0.2,0.3-0.2,0.6-0.1c0.2,0.1,1.4,0.7,1.7,0.8s0.4,0.2,0.5,0.3c0.1,0.1,0.1,0.6-0.1,1.2c-0.2,0.6-1.2,1.1-1.7,1.2c-0.5,0-0.9,0.2-3-0.6c-2.5-1-4.1-3.6-4.2-3.7c-0.1-0.2-1-1.3-1-2.6c0-1.2,0.6-1.8,0.9-2.1C6.1,5.4,6.4,5.3,6.6,5.3z\"><\/path>\r\n\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n<\/div>\t\t\t\t\t\t\t<div class=\"conferences-accordion-item\" data-date=\"2026-09-17T00:00:00\" data-type=\"plenary-conference\">\r\n\t<div class=\"conferences-accordion-header\">\r\n\t\t<div class=\"conference-infos\">\r\n\t\t\t<span class=\"conference-date\">\r\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 448 512\"><path d=\"M96 32V64H48C21.5 64 0 85.5 0 112v48H448V112c0-26.5-21.5-48-48-48H352V32c0-17.7-14.3-32-32-32s-32 14.3-32 32V64H160V32c0-17.7-14.3-32-32-32S96 14.3 96 32zM448 192H0V464c0 26.5 21.5 48 48 48H400c26.5 0 48-21.5 48-48V192z\"\/><\/svg>\r\n\t\t\t\t17 September 2026\t\t\t<\/span>\r\n\t\t\t<span class=\"conference-time\">\r\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 512 512\"><path d=\"M256 0a256 256 0 1 1 0 512A256 256 0 1 1 256 0zM232 120V256c0 8 4 15.5 10.7 20l96 64c11 7.4 25.9 4.4 33.3-6.7s4.4-25.9-6.7-33.3L280 243.2V120c0-13.3-10.7-24-24-24s-24 10.7-24 24z\"\/><\/svg>\r\n\t\t\t\t9h00 to 9h45\t\t\t<\/span>\r\n\t\t\t<span class=\"conference-location\">\r\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 384 512\"><path d=\"M215.7 499.2C267 435 384 279.4 384 192C384 86 298 0 192 0S0 86 0 192c0 87.4 117 243 168.3 307.2c12.3 15.3 35.1 15.3 47.4 0zM192 128a64 64 0 1 1 0 128 64 64 0 1 1 0-128z\"\/><\/svg>\r\n\t\t\t\tCLUB VIP\t\t\t<\/span>\r\n\t\t\t\r\n\t\t\t\t\t\t\t<span class=\"conference-type\">\r\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 384 512\"><path d=\"M0 48V487.7C0 501.1 10.9 512 24.3 512c5 0 9.9-1.5 14-4.4L192 400 345.7 507.6c4.1 2.9 9 4.4 14 4.4c13.4 0 24.3-10.9 24.3-24.3V48c0-26.5-21.5-48-48-48H48C21.5 0 0 21.5 0 48z\"\/><\/svg>\r\n\t\t\t\t\tPLENARY CONFERENCE\t\t\t\t<\/span>\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t\t<h3 class=\"conference-title\">RESET \u2013 Marketing, Commerce, Data & AI: the new strategies!<\/h3>\r\n\t\t\r\n\t\t\t\t\t<p class=\"organized-by\">\r\n\t\t\t\tOrganized by All4Customer Meetings Cannes\t\t\t<\/p>\r\n\t\t\t\t\r\n\t\t<a class=\"read-more\" href=\"#\">Continue reading<\/a>\r\n\t<\/div>\r\n\t\t\t\t\t\t\t\t\r\n\t<div class=\"conferences-accordion-panel\">\r\n\t\t\r\n\t\t\t\t\r\n\t\t<div class=\"conference-description\">\r\n\t\t\t<p>Hyper-personalization, data-driven marketing, AI, retail experience, storytelling, social media, influence, creativity, super apps: what are the new key drivers to acquire and retain customers?<\/p>\n\n<p>This conference reveals concrete strategies reshaping marketing and digital landscapes across the hyper luxury and retail sectors, both in Europe and internationally. How is Vacheron Constantin the watch manufacture operating continuously since 1755 reinventing itself? How are NICETOILE and CAP3000, pioneers of the shopping mall in France, driving foot traffic and re-enchanting the in-store customer journey in the digital age?<\/p>\n\n<p>Discover unexpected, high-performing strategies presented by two seasoned experts in marketing, innovation, and digital transformation.<\/p>\n\t\t<\/div>\r\n\t\t\t\r\n\t\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Speakers:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/d8418b7f-1dc2-4bc0-9217-400c036a0d53.jpg\" alt=\"Cedric LAFORGE\"><p><strong>Cedric LAFORGE<\/strong><br\/>International Marketing Operations Manager  &ndash; VACHERON CONSTANTIN <\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/b0465de6-8fbe-403f-809c-eb11f1bbd3f2.jpg\" alt=\"Julie MAGNAN ANTONINI\"><p><strong>Julie MAGNAN ANTONINI<\/strong><br\/>Deputy Director NICETOILE &ndash; GROUPE ALTAREA<\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class=\"exhibitor-share-box\">\r\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.all4customer-one-to-one-meetings.fr%2Fen%2Fconference%2Fall4customer-meetings-cannes\" data-network=\"facebook\" aria-label=\"Facebook\" style=\"--official-color: #557dbc\" rel=\"noopener noreferrer nofollow\">\r\n\t\t\t\t\t<span class=\"icon-container\">\r\n\t\t\t\t\t\t<svg width=\"20px\" height=\"20px\" viewBox=\"0 0 20 20\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<path d=\"M20,10.1c0-5.5-4.5-10-10-10S0,4.5,0,10.1c0,5,3.7,9.1,8.4,9.9v-7H5.9v-2.9h2.5V7.9C8.4,5.4,9.9,4,12.2,4c1.1,0,2.2,0.2,2.2,0.2v2.5h-1.3c-1.2,0-1.6,0.8-1.6,1.6v1.9h2.8L13.9,13h-2.3v7C16.3,19.2,20,15.1,20,10.1z\"><\/path>\r\n\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t<a href=\"https:\/\/twitter.com\/share?url=https%3A%2F%2Fwww.all4customer-one-to-one-meetings.fr%2Fen%2Fconference%2Fall4customer-meetings-cannes&text=Conferences & workshops organized by All4Customer Meetings Cannes - All4Customer One to One Meetings France\" data-network=\"twitter\" aria-label=\"Twitter\" style=\"--official-color: #7acdee\" rel=\"noopener noreferrer nofollow\">\r\n\t\t\t\t\t<span class=\"icon-container\">\r\n\t\t\t\t\t\t<svg width=\"20px\" height=\"20px\" viewBox=\"0 0 20 20\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<path d=\"M20,3.8c-0.7,0.3-1.5,0.5-2.4,0.6c0.8-0.5,1.5-1.3,1.8-2.3c-0.8,0.5-1.7,0.8-2.6,1c-0.7-0.8-1.8-1.3-3-1.3c-2.3,0-4.1,1.8-4.1,4.1c0,0.3,0,0.6,0.1,0.9C6.4,6.7,3.4,5.1,1.4,2.6C1,3.2,0.8,3.9,0.8,4.7c0,1.4,0.7,2.7,1.8,3.4C2,8.1,1.4,7.9,0.8,7.6c0,0,0,0,0,0.1c0,2,1.4,3.6,3.3,4c-0.3,0.1-0.7,0.1-1.1,0.1c-0.3,0-0.5,0-0.8-0.1c0.5,1.6,2,2.8,3.8,2.8c-1.4,1.1-3.2,1.8-5.1,1.8c-0.3,0-0.7,0-1-0.1c1.8,1.2,4,1.8,6.3,1.8c7.5,0,11.7-6.3,11.7-11.7c0-0.2,0-0.4,0-0.5C18.8,5.3,19.4,4.6,20,3.8z\"><\/path>\r\n\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/a>\r\n\r\n\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https%3A%2F%2Fwww.all4customer-one-to-one-meetings.fr%2Fen%2Fconference%2Fall4customer-meetings-cannes&title=Conferences & workshops organized by All4Customer Meetings Cannes - All4Customer One to One Meetings France\" data-network=\"linkedin\" aria-label=\"LinkedIn\" style=\"--official-color: #1c86c6\" rel=\"noopener noreferrer nofollow\">\r\n\t\t\t\t\t<span class=\"icon-container\">\r\n\t\t\t\t\t\t<svg width=\"20px\" height=\"20px\" viewBox=\"0 0 20 20\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<path d=\"M18.6,0H1.4C0.6,0,0,0.6,0,1.4v17.1C0,19.4,0.6,20,1.4,20h17.1c0.8,0,1.4-0.6,1.4-1.4V1.4C20,0.6,19.4,0,18.6,0z M6,17.1h-3V7.6h3L6,17.1L6,17.1zM4.6,6.3c-1,0-1.7-0.8-1.7-1.7s0.8-1.7,1.7-1.7c0.9,0,1.7,0.8,1.7,1.7C6.3,5.5,5.5,6.3,4.6,6.3z M17.2,17.1h-3v-4.6c0-1.1,0-2.5-1.5-2.5c-1.5,0-1.8,1.2-1.8,2.5v4.7h-3V7.6h2.8v1.3h0c0.4-0.8,1.4-1.5,2.8-1.5c3,0,3.6,2,3.6,4.5V17.1z\"><\/path>\r\n\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t\t\r\n\t\t\t\t<a href=\"whatsapp:\/\/send?text=https%3A%2F%2Fwww.all4customer-one-to-one-meetings.fr%2Fen%2Fconference%2Fall4customer-meetings-cannes\" data-network=\"whatsapp\" aria-label=\"WhatsApp\" style=\"--official-color: #5bba67\" rel=\"noopener noreferrer nofollow\">\r\n\t\t\t\t\t<span class=\"icon-container\">\r\n\t\t\t\t\t\t<svg width=\"20px\" height=\"20px\" viewBox=\"0 0 20 20\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<path d=\"M10,0C4.5,0,0,4.5,0,10c0,1.9,0.5,3.6,1.4,5.1L0.1,20l5-1.3C6.5,19.5,8.2,20,10,20c5.5,0,10-4.5,10-10S15.5,0,10,0zM6.6,5.3c0.2,0,0.3,0,0.5,0c0.2,0,0.4,0,0.6,0.4c0.2,0.5,0.7,1.7,0.8,1.8c0.1,0.1,0.1,0.3,0,0.4C8.3,8.2,8.3,8.3,8.1,8.5C8,8.6,7.9,8.8,7.8,8.9C7.7,9,7.5,9.1,7.7,9.4c0.1,0.2,0.6,1.1,1.4,1.7c0.9,0.8,1.7,1.1,2,1.2c0.2,0.1,0.4,0.1,0.5-0.1c0.1-0.2,0.6-0.7,0.8-1c0.2-0.2,0.3-0.2,0.6-0.1c0.2,0.1,1.4,0.7,1.7,0.8s0.4,0.2,0.5,0.3c0.1,0.1,0.1,0.6-0.1,1.2c-0.2,0.6-1.2,1.1-1.7,1.2c-0.5,0-0.9,0.2-3-0.6c-2.5-1-4.1-3.6-4.2-3.7c-0.1-0.2-1-1.3-1-2.6c0-1.2,0.6-1.8,0.9-2.1C6.1,5.4,6.4,5.3,6.6,5.3z\"><\/path>\r\n\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n<\/div>\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n<\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221;][vc_column]<div id=\"wyvc-section-title-3633\" class=\"wyvc-section-title wyvc-shortcode wyvc-section-title-2 \">\r\n\t<div class=\"wyvc-st-inner\">\r\n\t\t\t\t\t<div class=\"wyvc-st-title\">\r\n\t\t\t\t<p style=\"text-align: center\">SEPTEMBER 17th<\/p>\n\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n<\/div>\r\n[vc_text_separator title=&#8221;9am &#8211; 9.45am&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center\"><strong>Customer Experience<\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center\"><strong><span style=\"color: #4472c4\">Emotions at the heart of the customer experience. Emotional awareness, the marker of champions.<\/span><\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center\"><strong>Digital Marketing<\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center\"><strong><span style=\"color: #4472c4\">Re-inventing E-commerce and omnichannel in the age of apps, social networks, messaging, data and AI.<\/span><\/strong><\/p>\n<p>[\/vc_column_text][vc_text_separator title=&#8221;2.25pm &#8211; 3.10pm&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center\"><strong>Customer Experience<\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center\"><strong><span style=\"color: #4472c4\">Le Savoir-Relier: Transforming the Customer Experience through Relational Intelligence<\/span><\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center\"><strong>Digital Marketing<\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center\"><strong><span style=\"color: #4472c4\">Awakening and surprising consumers<\/span><\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row disable_element=&#8221;yes&#8221;][vc_column]<div id=\"wyvc-section-title-1343\" class=\"wyvc-section-title wyvc-shortcode wyvc-section-title-2 \">\r\n\t<div class=\"wyvc-st-inner\">\r\n\t\t\t\t\t<div class=\"wyvc-st-title\">\r\n\t\t\t\t<p style=\"text-align: center\">SEPTEMBER 18th<\/p>\n\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n<\/div>\r\n[vc_text_separator title=&#8221;9am &#8211; 9.45am&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center\"><strong>Customer Experience<\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center\"><strong><span style=\"color: #4472c4\">Augmented experience: how is AI reshaping customer relations?<\/span><\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center\"><strong>Digital Marketing<\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center\"><strong><span style=\"color: #4472c4\">Re-position, innovate, deploy effective strategies responding to current and future transformations with or without AI.<\/span><\/strong><\/p>\n<p>[\/vc_column_text][vc_text_separator title=&#8221;2.25pm &#8211; 3.10pm&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center\"><strong>Customer Experience<\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center\"><strong><span style=\"color: #4472c4\">AI in Customer Relations: Between Dramatic Fiction and Business Reality<\/span><\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center\"><strong>Digital Marketing<\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center\"><strong><span style=\"color: #4472c4\">Collaborating with startups and innovating<\/span><\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_section full_width=&#8221;stretch_row&#8221; disable_element=&#8221;yes&#8221; el_id=&#8221;ateliers&#8221;][vc_row][vc_column]<div id=\"wyvc-section-title-1323\" class=\"wyvc-section-title wyvc-shortcode wyvc-section-title-1 fadeInLeft\">\r\n\t<div class=\"wyvc-st-inner\">\r\n\t\t\t\t\t<p class=\"wyvc-st-title\">\r\n\t\t\t\tExhibitor workshops\t\t\t<\/p>\r\n\t\t\t\t\t<\/div>\r\n<\/div>\r\n[vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center\"><strong>Coming soon<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;]<div id=\"wyvc-section-title-8391\" class=\"wyvc-section-title wyvc-shortcode wyvc-section-title-2 \">\r\n\t<div class=\"wyvc-st-inner\">\r\n\t\t\t\t\t<p class=\"wyvc-st-title\">\r\n\t\t\t\tExhibitor Workshops\t\t\t<\/p>\r\n\t\t\t\t\t<\/div>\r\n<\/div>\r\n[vc_column_text]<\/p>\n<p style=\"text-align: center\">Discover our exhibitors&#8217; innovative solutions by attending the workshops.<\/p>\n<p>[\/vc_column_text]<div class=\"wyvc-button-wrapper wyvc-btn-center\">\r\n\t<a class=\"wyvc-button wyvc-shortcode \" href=\"https:\/\/www.all4customer-one-to-one-meetings.fr\/en\/programme\/exhibitor-workshops\" title=\"Ateliers exposants\">\r\n\t\t<span class=\"wyvc-btn-text\">Programme<\/span>\r\n\t<\/a>\r\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;927&#8243; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;][\/vc_column_text][\/vc_column][\/vc_row][vc_section full_width=&#8221;stretch_row&#8221; disable_element=&#8221;yes&#8221;][vc_row][vc_column][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221;][vc_column][vc_text_separator title=&#8221;9am &#8211; 9.45am&#8221;][vc_column_text] Customer Experience [\/vc_column_text][vc_column_text] Emotions at the heart of the customer experience. Emotional awareness, the marker of champions. [\/vc_column_text][vc_column_text] Digital Marketing [\/vc_column_text][vc_column_text] Re-inventing E-commerce and omnichannel in the age of apps, social networks, messaging, data and AI. [\/vc_column_text][vc_text_separator title=&#8221;2.25pm &#8211; 3.10pm&#8221;][vc_column_text] Customer Experience [\/vc_column_text][vc_column_text] Le Savoir-Relier: Transforming the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-736","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Programme - All4Customer One to One Meetings France<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.all4customer-one-to-one-meetings.fr\/en\/programme\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Programme - All4Customer One to One Meetings France\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;][\/vc_column_text][\/vc_column][\/vc_row][vc_section full_width=&#8221;stretch_row&#8221; disable_element=&#8221;yes&#8221;][vc_row][vc_column][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221;][vc_column][vc_text_separator title=&#8221;9am &#8211; 9.45am&#8221;][vc_column_text] Customer Experience [\/vc_column_text][vc_column_text] Emotions at the heart of the customer experience. 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