Conferences & workshops organized by FEEDAE

Every leadership team wants to deploy AI across customer relations. Very few know which use case to start with, or how to measure the return.

In France, fewer than 10% of contact centres analyse more than 5% of their calls. Your customers' voice remains the richest channel in the company and the least exploited, even though this is precisely where the most profitable and fastest-to-deploy AI use cases are found.

FEEDAE is two years old. Founded in 2024 in La Rochelle, the platform now analyses several million calls a year for more than 30 brands.

Two years in the field, too: what works, what takes time, and what genuinely creates value. To mark this second anniversary, Sylvain De Ly, CEO and co-founder, has decided to put everything on the table.

45 minutes, 10 use cases in detail.

The 10 most requested by our clients, selected from our full catalogue, covering the major business objectives:

• cutting costs,
• lifting NPS,
• industrialising quality,
• securing compliance,
• selling more,
• feeding the executive committee.

None of them is theoretical. All of them come from real engagements.

For each one: the business question asked at the outset, what the analysis actually found in the conversations, the KPI it moved, the decision taken as a result, and the implementation timeline. With sector illustrations throughout: insurance, retail and e-commerce, travel, healthcare, outsourced contact centres.

You will leave with:

• a 3-question framing method to choose your first use cases,
• a 5-level maturity grid to sequence your AI roadmap over 12 months,
• a clear view of how this type of project is scoped and priced, and how to calculate its ROI,
• the 5 actions to launch as soon as you get back from Cannes.

What we are offering is a workshop built on shared experience rather than a product pitch, aimed at customer relations, quality, sales, marketing and general management teams that want to move fast and make decisions grounded in evidence.