Exhibitors
Description For over 15 years, 1789.fr has delivered SEO, SEA and Social Media Advertising strategies that generate visibility, qualified leads and sustainable growth.
For over 30 years, Net Concept has created custom, secure and high-performance websites.
Together, we turn ambitious digital projects into measurable business results.
For over 30 years, Net Concept has created custom, secure and high-performance websites.
Together, we turn ambitious digital projects into measurable business results.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEARCH (SEO, SEA, GEO, AEO, GSO)
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media/Social Media Management
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Website / e-shop development
Description 1G-Link is a French tech IT services company founded in 2010. We support businesses end-to-end, from idea to project value creation, through our expertise in Data, AI, custom software development, design, and digital marketing. At 1G-Link, people play an essential role as they are at the very heart of innovation
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer/data knowledge
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey modeling
Description Nicómaco: the sovereign, ethical AI platform governing your HYBRID HUMAN+AI WORKFORCE. Built on 30 years of European WFM/QM Contact Center expertise across 100,000 active positions, it integrates with and enhances your CCaaS, HRIS, CRM and WFM/QM. Boost productivity, empowering people.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee support tools
- DATA COLLECTION AND ANALYSIS - Governance and data quality
Description 40/60 is a UX/UI, AI and development agency designing high-performing digital experiences for brands and large organizations. We help companies improve their customer experience through user research, interface design and artificial intelligence to increase acquisition, conversion and customer loyalty.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Quantitative and qualitative customer research
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - Mobile marketing / mobile applications
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Interface design (UI)
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Website / e-shop development
Description At 8x8, we help organizations centralize and optimize their omnichannel management of exchanges (voice, chat, video, email and digital channels) through our contact center (CCaaS) and communication (UCaaS) SaaS solution, which allows them to transform every interaction into an opportunity for loyalty and value creation.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom and Voice over Internet Protocol (VoIP) operator
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Omnichannel customer journey
Description
ABL Outsourcing: specialists in customer relations and back-office operations.
Our strength: tailor-made solutions, designed for you and with you.
The best proof of our quality: 98% of our partners come to us through client recommendations.
All this within a controlled budget and a framework reinforced by ISO 27001 certification.
ABL Outsourcing: specialists in customer relations and back-office operations.
Our strength: tailor-made solutions, designed for you and with you.
The best proof of our quality: 98% of our partners come to us through client recommendations.
All this within a controlled budget and a framework reinforced by ISO 27001 certification.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Commerce outsourcing
Description Actito, the Agentic Customer Engagement Platform, helps CRM teams activate their data and send the right message, to the right person, at the right moment, across email, SMS, push and web. With AI, automate your customer journeys while keeping the human touch. Actito is part of the Ibexa Agentic Marketing Platform.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
- DATA COLLECTION AND ANALYSIS - Data privacy and RGPD
Description At Ad4screen, growth is never the result of a single factor, it's a whole system working together. Founded 15 years with deep expertise in the mobile app industry, the group has extended this level of excellence across the entire marketing funnel : web, social, CRM, retargeting, AI. 5 entities, 100+ clients, 40 markets, 90% client retention.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Mobile marketing / mobile applications
- DIGITAL MARKETING STRATEGIES AND TOOLS - Programmatic
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEARCH (SEO, SEA, GEO, AEO, GSO)
Description Addict Mobile supports brands in their app and web growth through a performance-driven, full-funnel approach. We combine user acquisition, unlimited creative production, UGC, ASO/CRO, advanced tracking, and in-house technologies. With 15 years of expertise, 700+ brands, and €120 million in managed budgets annually, we operate worldwide.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Mobile marketing / mobile applications
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Paid
Description Since 2010, adforall has supported SMEs with a 360° digital strategy: Ads (Search, Social, Programmatic), SEO/GEO, websites & web applications, tracking, GDPR compliance, content creation, and Qualiopi-certified training. 35 experts, 5 agencies across France. A tailor-made, results-driven approach. A Google Premier Partner agency.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEARCH (SEO, SEA, GEO, AEO, GSO)
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Paid
Description ADM Value, the Tessi Group’s customer relations brand, transforms customer operations into a driver of performance. Our customized, AI-enhanced BPO solutions combine multishore agility, continuous improvement, and a commitment to results to sustainably improve service quality, operational efficiency, and cost control.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Omnichannel customer journey
Description Advancia Téléservices is a nearshore contact center based in Tunisia, active for 15 years in customer relationship outsourcing. Its employees operate in 4 languages for a 100% international client base. The Hannibal site is certified ISO 9001, ISO 18295-1, ISO 27001 and CSR ISO 26000.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
Description Since 2004, Dn’D has been supporting B2B and B2C companies in their digital and eCommerce transformation. From strategy to performance, we design experiences, develop platforms, integrate information systems (ERP, PIM, DAM, OMS, CRM), and accelerate growth through data, automation, and AI.
https://www.dnd.fr/
https://www.dnd.fr/
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Interface design (UI)
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Website / e-shop development
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - PIM (Product Information Management) / DAM (Digital Asset Management)
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Commerce platform
Description AMDIE and FMES are joining forces to promote Morocco’s value proposition internationally. AMDIE enhances competitiveness, investment attractiveness and job creation. FMES brings together outsourcing service providers (CRM, BPO, ESO, KPO, ITO), a sector representing over 150,000 jobs and MAD 18 billion in exports.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
Description ANews Customer Experience is a leading B2B media platform dedicated to customer relationship and customer experience professionals. Through its Web TV, interviews, reports, expert insights, and events, it explores the latest industry trends, showcases real-world success stories, and gives a voice to the decision-makers driving customer experience t
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Influence marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Video marketing and podcasts
Description Akeneo expands its Product Cloud with PricingHUB to unify product and pricing data. Together, they enable brands and retailers to optimize discovery, conversion, and business decisions with AI by aligning product offerings and pricing strategies to stay competitive in the era of agentic commerce. Trusted by 1,000+ companies worldwide.
Activities
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - PIM (Product Information Management) / DAM (Digital Asset Management)
- DATA COLLECTION AND ANALYSIS - Big Data and data management
- DATA COLLECTION AND ANALYSIS - Governance and data quality
Description Alcmeon transforms customer relationships through conversational experiences. By combining AI agents, automation, and a unified CRM, we enable personalized, seamless, and high-performing interactions. From customer acquisition to loyalty, every interaction creates value.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customized content
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Omnichannel customer journey
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
Description AlloBrain is the conversational intelligence platform for hybrid contact centers. It analyzes 100% of human and AI interactions to monitor quality, detect friction points, and coach teams. Quality Monitoring, unified analytics, Live Assist one platform to maximize Human + AI performance.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee support tools
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description Antvoice helps advertisers and agencies scale their programmatic display campaigns across the open web through a unique hybrid AI combining third-party cookie and cookieless data. Our mission: maximize reach and performance, diversify customer acquisition strategies, and reduce dependence on walled gardens and major tech platforms.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - Programmatic
Description Arago is a performance-driven DSP platform offering a range of features and related products for creating banners, targeting audiences, and launching multi-local or national programmatic campaigns worldwide. It combines powerful algorithms with standout creative to drive peak performance across all your digital campaigns.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Mobile marketing / mobile applications
- DIGITAL MARKETING STRATEGIES AND TOOLS - Programmatic
- DIGITAL MARKETING STRATEGIES AND TOOLS - Retail Media
Description Auth0, Okta's B2C offering, is the customer identity platform that transforms authentication into a growth driver. We eliminate friction from the first click to boost your conversions and secure every channel. In the age of AI, Auth0 goes further: we also secure your autonomous AI agents' interactions with customer data.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Online payment management and security
- DATA COLLECTION AND ANALYSIS - Data privacy and RGPD
Description Avaya is redefining customer experience with its "Connection Center" vision. We connect channels, technologies, data, and workflows to create personalized interactions that strengthen your customer relationships. Discover how our Avaya Infinity platform brings this vision to life.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer autonomy through self-care
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Coupling
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description Awin is an affiliate marketing platform that helps businesses build high-performing acquisition partnerships. Its network of over one million publishers enables more than 30,000 advertisers to increase sales, acquire new customers, and grow their brands through advanced tracking and attribution technology.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Affiliate Marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Retail Media
Description Axeptio is a SaaS consent management platform (CMP) that allows brands to collect their visitors' choices in compliance with regulations. Designed to combine compliance, user experience, and marketing performance, Axeptio offers advanced customization and powers more than 200,000 websites, including Veepee, TUI, and PMU.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Data security and compliance
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multilingual solutions
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Commerce platform
- DATA COLLECTION AND ANALYSIS - Data privacy and RGPD
Description Axialys is the French expert in SaaS, AI and telecom solutions for customer service. Companies such as Interflora, DPD and SNCF Connect rely on our cloud telephony platform, conversation intelligence solutions and VoicePilot AI voice agent to make every customer interaction smoother, more efficient and more human.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom and Voice over Internet Protocol (VoIP) operator
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Coupling
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description Reach 100% of your quality and compliance goals. BatvoiceAI automatically analyses and evaluates your calls (AutoQM), detects customer pain points (Voice of the Customer) and drives agents and Contact Centers performance at scale. A French Speech Analytics solution, designed with your teams to turn every interaction into measurable ROI.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer voice collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DATA COLLECTION AND ANALYSIS - Predictive analysis
- DATA COLLECTION AND ANALYSIS - Speech to text
Description Be Ys Outsourcing Services, a BPO expert, supports companies in outsourcing and transforming their business processes. With more than 2 000 employees, 25 years of expertise, a presence in 6 countries, and data centers located in France that are 100% sovereign, we combine human expertise and AI to improve performance.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Omnichannel customer journey
Description Belacom successfully deploys your marketing automation. Since 2012, we have helped more than 500 clients choose, integrate, and leverage the ideal solution. As a distributor, integrator, and consulting agency, we turn your tools into drivers of sustainable performance.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Digital wallet
- DATA COLLECTION AND ANALYSIS - Automated data collection
Description Biggie is Biggie Group’s hybrid media and marketing strategy & activation agency. It helps brands build their authority and turn it into a driver of sustainable performance. With 300 experts across 9 international offices, Biggie combines strategy, branding, data, media, creative, and digital performance to deliver measurable business impact.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Programmatic
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEARCH (SEO, SEA, GEO, AEO, GSO)
Description Bizon, Publicis Groupe’s Amazon agency, turns marketplaces into powerful growth engines. From strategy and content to Retail Media, data and operations, our experts activate every lever to boost visibility, conversion and profitability—across France and international markets.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Retail Media
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Merchandising
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Places de marché / Marketplace
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Commerce platform
Description BlueLink is an international customer experience expert. With more than 2,500 employees worldwide, we support premium and luxury brands through tailored solutions that combine service excellence, multicultural expertise, innovation, and a strong commitment to sustainable business practices.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Omnichannel customer journey
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
Description Botify is the AI Discoverability and Agentic Commerce Platform for enterprises. We help brands ensure AI can find, understand, and recommend their products, measure performance across AI experiences, and continuously optimize visibility and recommendations at enterprise scale.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEARCH (SEO, SEA, GEO, AEO, GSO)
Description Braze is the leading customer engagement platform powering unforgettable, AI‑driven brand experiences. With BrazeAI™, marketers deliver real‑time, cross‑channel, 1:1 interactions that drive growth. Trusted by top brands worldwide, Braze operates 15 global offices.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customized content
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Omnichannel customer journey
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
Description Brevo – The all-in-one Marketing CRM platform
Brevo empowers over 500,000 businesses worldwide to grow stronger customer relationships through a complete suite: email marketing, SMS, WhatsApp, automation, sales CRM, chat and transactional messaging. A simple, affordable and GDPR-compliant solution designed to scale your business.
Brevo empowers over 500,000 businesses worldwide to grow stronger customer relationships through a complete suite: email marketing, SMS, WhatsApp, automation, sales CRM, chat and transactional messaging. A simple, affordable and GDPR-compliant solution designed to scale your business.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-Mail Builder
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - SMS/RCS Routing Platform
Description Buybox helps 400+ leading brands build, secure and manage high-performing gift card programmes across processing, B2C and B2B sales, distribution through 140 connected partners, and regulated financial flow management strengthened by its Payment Institution licence. Each year, more than €500 million flows through the Buybox ecosystem.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Retail Media
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Drive/Web to store
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Payment
Description Bynder is the leading AI-powered DAM platform that serves as the system of record for all your digital content. Composable and richly integrated, it unifies content creation, management, and delivery to accelerate time-to-market, maximize ROI, and deliver consistent omnichannel experiences at scale.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customized content
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
- DIGITAL MARKETING STRATEGIES AND TOOLS - Platform to automate the local marketing of the networks
- DIGITAL MARKETING STRATEGIES AND TOOLS - Artificial intelligence solutions
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
Description Calldesk specialises in AI voice agents for enterprise contact centers. Our agents handle high-volume inbound calls and resolve the request, instead of moving it from one department to the next. A French company, Calldesk designs, hosts and operates its platform in Europe: data security and sovereignty by design.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom and Voice over Internet Protocol (VoIP) operator
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description Canva Enterprise is the visual communication platform that lets every team, from marketing to leadership, create on-brand, professional content at scale. Simple, collaborative, and powered by AI, it turns content production into a real strategic advantage for the business.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Artificial intelligence solutions
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
Description RELATIONSHIP MARKETING CONSULTANCY
We help leaders in high-stakes sectors — banking & insurance, retail, leisure, training — to attract customers, deepen loyalty and engagement.
- Strategic consulting
- High-value content creation
- An innovative tech stack
30 years, independent, our success is built on yours
Caribou, for relationships that matter
We help leaders in high-stakes sectors — banking & insurance, retail, leisure, training — to attract customers, deepen loyalty and engagement.
- Strategic consulting
- High-value content creation
- An innovative tech stack
30 years, independent, our success is built on yours
Caribou, for relationships that matter
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
Description For 25 years, CBTW has combined business vision, UX, data, AI, digital marketing, and technology to design high-performing products.
Our end-to-end approach connects strategy, delivery, and continuous optimization within a single partner to accelerate time-to-market, improve conversion, and generate measurable business impact.
Our end-to-end approach connects strategy, delivery, and continuous optimization within a single partner to accelerate time-to-market, improve conversion, and generate measurable business impact.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Interface design (UI)
- DATA COLLECTION AND ANALYSIS - Governance and data quality
Description Centralweb builds the platform that simplifies B2B order processing and puts orders under control before the ERP.
Orders received by email, PDF or Excel are read, checked and pushed into your systems, with no rekeying and no IT overhaul.
Fewer errors, reliable lead times, and a sales admin team focused on customers.
Orders received by email, PDF or Excel are read, checked and pushed into your systems, with no rekeying and no IT overhaul.
Fewer errors, reliable lead times, and a sales admin team focused on customers.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DATA COLLECTION AND ANALYSIS - Governance and data quality
Description Comarch is an international software vendor since more than 30 years specializing in CRM, loyalty, and AI. We support brands in their digital transformation with tailor-made solutions designed to reinvent the customer experience and maximize end-to-end omni-channel engagement.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Omnichannel customer journey
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
Description Concentrix Corporation, a Fortune 500® company, is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge bases
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
Description Established in 2008, the CPA is the trade association for experts in performance-based digital marketing. It brings together publishers and service providers to offer advertisers tailored acquisition solutions. Its mission is to unite the industry, promote best practices, and grow members' businesses through innovation and networking.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Affiliate Marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - Databases
- DIGITAL MARKETING STRATEGIES AND TOOLS - Influence marketing
Description Cyran is an agency specialized in innovative customer experiences, with expertise in conversational commerce and next-generation loyalty programs. We help brands grow through conversational channels — WhatsApp Business, RCS, AI agents — and build lasting loyalty via our partnership with Flyx, a SaaS loyalty engine.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversational marketing (Whatsapp, ...)
Description DAC France, part of international DAC Group, designs and orchestrates high-value digital strategies across SEO, GEO, paid media, social, local presence and reputation. Combining data and AI, we turn every customer interaction into actionable insights, with transparent KPIs directly aligned to business performance.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - Platform to automate the local marketing of the networks
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEARCH (SEO, SEA, GEO, AEO, GSO)
- DIGITAL MARKETING STRATEGIES AND TOOLS - Artificial intelligence solutions
Description For over 40 years, DALIM has been a major international player in content production. Its AI-powered, API-first Production DAM seamlessly integrates with your ecosystem to orchestrate the content lifecycle across packaging, print, digital and marketing, with governance, traceability, KPIs and faster time-to-market
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Omnichannel customer journey
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Collaborative marketing platform for networks animation
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - PIM (Product Information Management) / DAM (Digital Asset Management)
- DATA COLLECTION AND ANALYSIS - Governance and data quality
Description DECADE is a 250-person e-commerce consulting and integration agency. For over 20 years, it has supported mid-sized and large companies in their digital projects. From audit to integration, DECADE combines business expertise, technology and AI to improve performance, quality and time-to-market, with a strong focus on business results.
Activities
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Interface design (UI)
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Drive/Web to store
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - PIM (Product Information Management) / DAM (Digital Asset Management)
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Places de marché / Marketplace
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Commerce platform
Description Diabolocom is the leading European provider of AI-first cloud-based contact center and customer experience solutions that help organizations deliver seamless, personalized customer interactions at scale. Thanks to proprietary AI technologies, a native telecom infrastructure and advanced CRM integrations, we empower agents across all touchpoints.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom and Voice over Internet Protocol (VoIP) operator
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Coupling
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description Bonsoirs, Nutrimuscle, Shiseido, Oh My Cream, MG Motor, Delsey: these brands already run on Dialog.
Dialog turns a brand's catalog and sales expertise into an AI agent, deployed on its site and inside ChatGPT, to advise and convert customers everywhere they shop. 3x average conversion.
Dialog turns a brand's catalog and sales expertise into an AI agent, deployed on its site and inside ChatGPT, to advise and convert customers everywhere they shop. 3x average conversion.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
- DIGITAL MARKETING STRATEGIES AND TOOLS - Artificial intelligence solutions
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Artificial intelligence for recommendations
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Search engines
Description Dialpad is the AI platform for customer experience. Its unified intelligence system turns every conversation into insights to better understand customers, improve interactions, automate work, and continuously get better. More than 70,000 organisations worldwide trust Dialpad.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description Digimood brings together the key expertise to grow your business: SEO/GEO, SEA/GEA, SMA, Programmatic, Creative, Data & AI.
Tailored strategies and proprietary tool to maximize new customer acquisition. Certified Google Premier, Meta, DV360 & Amazon DSP partners.
📍4 offices: Marseille, Montpellier, Lille, Paris
👥 60 experts | 🤝 300 clients
Tailored strategies and proprietary tool to maximize new customer acquisition. Certified Google Premier, Meta, DV360 & Amazon DSP partners.
📍4 offices: Marseille, Montpellier, Lille, Paris
👥 60 experts | 🤝 300 clients
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Programmatic
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEARCH (SEO, SEA, GEO, AEO, GSO)
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Paid
Description Digitaleo supports retail networks driven by a single conviction: achieving high-performance local marketing at scale through AI. Its all-in-one marketing suite and AI agent, Leo, address every aspect of local marketing (visibility, conversion, and loyalty) by proactively guiding and automating marketing activities for each individual store.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
- DIGITAL MARKETING STRATEGIES AND TOOLS - Platform to automate the local marketing of the networks
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEARCH (SEO, SEA, GEO, AEO, GSO)
Description With Djiin, choose the Agentic AI of those who automate to have the time to humanize customer relationship ! Djiin’s augmented agent solutions, chatbots, mailbots, and callbots improve productivity, processing quality, comfort, satisfaction, and employee engagement while reducing customer relationship costs.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer autonomy through self-care
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee support tools
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Omnichannel customer journey
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description Druid AI delivers AI that works: proven, industry-ready AI agents for Higher education, Healthcare, Retail, Banking and Insurance, built on a best-in-class conversational AI platform. Druid deploys always-on, policy-accurate agents cross-channels, automating customer and employee journeys with secure enterprise integration. Founded in 2018.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
- DIGITAL MARKETING STRATEGIES AND TOOLS - Artificial intelligence solutions
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multilingual solutions
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Artificial intelligence for recommendations
- DATA COLLECTION AND ANALYSIS - Governance and data quality
Description As a French SaaS software vendor, easiware helps over 500 brands with the management and customization of their Customer Experience. By leveraging artificial intelligence, easiware empowers brands to centralize customer request processing, enhance customer knowledge, and monitor satisfaction more effectively.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
Description Since 2007, the Voted Customer Service of the Year tests the Customer services’ quality through out mystery shoppers’ tests and reward the most effective companies by universe of consumption. It is also organized in Spain, UK, Germany, Austria, Switzerland, Morrocco, Tunisia, Senegal and Canada.
Info on escda.fr
Info on escda.fr
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer/data knowledge
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Quantitative and qualitative customer research
Description Epsilon is a digital activation solution that enables personalized, localized engagement with customers and prospects. Powered by proprietary data, it activates display, video, audio, and CTV campaigns to acquire new customers, re-engage inactive ones, and increase existing customer lifetime value.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
- DIGITAL MARKETING STRATEGIES AND TOOLS - Programmatic
Description FACIL'iti is the French leader in digital inclusion solutions. To ensure that your customers or employees with visual, motor, or cognitive difficulties are no longer excluded, we enable them to customize the display of your websites, software, etc. Furthermore, we support you in complying with your legal obligations following the EAA.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Corporate Social Responsibility (CSR)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Solutions for customers with disabilities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
Description Measure CSAT in the moment, detect contact drivers and pain points, scale quality monitoring and enforce compliance: across 100% of your conversations (voice, text, AI agents), not a sample. FEEDAE, the French conversation analytics platform. AI Made in France, ISO 27001 certified, 30+ clients.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer listening
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer relationship monitoring
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
Description Feedier is the Customer Intelligence Platform for large organizations with multiple subsidiaries, business units, or regions. We centralize customer feedback from every source, then use AI to surface what matters and generate reports built for the C-suite, with financial impact estimates. What took three weeks now takes three hours.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer voice collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer/data knowledge
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer intelligence
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
Description Foundever® is the next-generation service leader reinventing customer experience (CX). Our 130,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer/data knowledge
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee support tools
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description Freshworks builds uncomplicated service software that delivers exceptional employee and customer experiences
Our enterprise-grade solutions (ITSM, ESM, ITAM) are powerful, easy to use and quick to deliver value. With a people-first approach to AI, Freshworks helps teams be more effective and organizations (private and public) more productive.
Our enterprise-grade solutions (ITSM, ESM, ITAM) are powerful, easy to use and quick to deliver value. With a people-first approach to AI, Freshworks helps teams be more effective and organizations (private and public) more productive.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge bases
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee support tools
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Omnichannel customer journey
Description Glanceable is the AI platform that turns your Voice of the Customer into decisions. It reads all your feedback (surveys, calls, reviews, messages), pinpoints what's moving your KPIs and turns each priority into an action for the right team. The AI builds the case; your people make the call.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer voice collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer listening
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer intelligence
Description Glopal helps e-commerce brands and retailers grow internationally without the complexity. Our localization platform enables you to deliver fully localized shopping experiences — storefront in local language, international paid marketing, cross-border compliance and optimized duties & taxes — across 100+ markets, with almost zero engineering work.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multilingual solutions
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Cross-border e-commerce
Description Goodays is the most comprehensive AI-powered customer experience management platform. We help companies strengthen their online reputation and customer acquisition, turn the Voice of the Customer into actionable decisions, and embed a genuine customer-centric culture at every level of the organisation.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer voice collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer listening
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
Description PARADE is a communication and marketing group that brings together agencies with complementary expertise.
It supports brands across the entire customer journey, from strategy to activation.
Data, creativity, digital, CRM and performance work together through an integrated approach.
PARADE focuses on synergy, clarity and impact !
It supports brands across the entire customer journey, from strategy to activation.
Data, creativity, digital, CRM and performance work together through an integrated approach.
PARADE focuses on synergy, clarity and impact !
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey modeling
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - Mobile marketing / mobile applications
- DIGITAL MARKETING STRATEGIES AND TOOLS - SMS/RCS Routing Platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Platform to automate the local marketing of the networks
Description Hightouch is the Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer/data knowledge
- DIGITAL MARKETING STRATEGIES AND TOOLS - DMP/CDP
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
- DIGITAL MARKETING STRATEGIES AND TOOLS - Retail Media
Description hipto, European leader in qualified lead generation, delivers AI-powered acquisition strategies fully managed in-house. Combining data, media, technology and creativity, we help brands accelerate customer acquisition with full GDPR compliance and end-to-end campaign management.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEARCH (SEO, SEA, GEO, AEO, GSO)
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Paid
Description As a French publisher with nearly 20 years of experience in contact center quality management, Hubicus Quality Monitoring captures your customers' voice across all channels. We combine reliable, context-aware AI with a collaborative approach to engage your agents and elevate your customer relationship strategy. Trusted by over 30,000 agents.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer voice collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer relationship monitoring
- DATA COLLECTION AND ANALYSIS - Speech to text
Description imagino, an AI-driven customer engagement platform, is built to help marketers optimise customer engagement from end to end. Its embedded intelligence layer, Imogen, works directly on live, governed data, with zero copy, enabling audience creation, journey orchestration, and personalised campaign launches within hours, without waiting on IT support
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer/data knowledge
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
- DATA COLLECTION AND ANALYSIS - Governance and data quality
Description Combining Customer Experience expertise with Technology capabilities, Intelcia is a global, people-centric and agile partner operating across three continents. Specializing in the orchestration of intelligent operations, the Group combines human expertise, AI-driven innovation and operational excellence to deliver sustainable value for its clients.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Omnichannel customer journey
Description Your customer relationship partner for over 30 years. With 200 advisors, outsourced sales force, omnichannel customer service, and AI-powered solutions, we help improve sales performance and customer experience. We support customer journey design and customer insight development. Operating from our centers of excellence in Castres and Annecy.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
Description JOIN is the AI Video Commerce platform that turns video content into sales. It's built around two products. Shoppable Video embeds shoppable videos on product pages to lift conversion. AI Video Creation generates videos from your existing visuals, with no shoot required. Over 400 brands use JOIN, including Jonak, Aigle and Nuxe.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - A/B Testing / CRO
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Social commerce
Description JustRelate is an AI-powered platform for modern customer experiences. It unifies AI, data, content, and marketing processes to orchestrate seamless customer journeys across digital channels. Intelligent automation, governance, and open integrations help organizations leverage AI while retaining full control over their data, brand, and business.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Omnichannel customer journey
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-Mail Builder
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
Description We are an acquisition agency powered by data and AI.
For 22 years, we have been transforming your investments into profitable growth through a unique equation: Performance = People + Media + Data/AI.
We operate with a team of 100 experts—including a dedicated Data & AI unit of 6 engineers across France and internationally.
For 22 years, we have been transforming your investments into profitable growth through a unique equation: Performance = People + Media + Data/AI.
We operate with a team of 100 experts—including a dedicated Data & AI unit of 6 engineers across France and internationally.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Retail Media
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEARCH (SEO, SEA, GEO, AEO, GSO)
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Paid
Description French DAM leader and a member of the Papirfly group, the Keepeek solution enables you to centralise, manage and distribute all your media via a single and secure platform. It allows you to manage your digital assets, create brand portals and automate the creation of compliant visuals (marketing, product, brand heritage) using smart templates.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Collaborative marketing platform for networks animation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Platform to automate the local marketing of the networks
- DIGITAL MARKETING STRATEGIES AND TOOLS - Artificial intelligence solutions
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
Description As France's leading provider of contact centre solutions, Kiamo empowers organisations with a 100% French omnichannel platform enhanced by AI. For 20 years, we have championed a sovereign, high-performing and innovative approach to customer experience, with the freedom to choose hosting, financing and deployment.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Omnichannel customer journey
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description Klark, the AI that resolves customer requests without replacing your agents.
Trusted by 100+ brands.
In copilot, the agent approves replies (in their own language); Mailbot, Formbot, Chatbot automate emails, forms and chats: up to 60% automation, +40% productivity, +10 pts CSAT.
Live in 5 min (Zendesk, Salesforce, Gorgias, ...).
Trusted by 100+ brands.
In copilot, the agent approves replies (in their own language); Mailbot, Formbot, Chatbot automate emails, forms and chats: up to 60% automation, +40% productivity, +10 pts CSAT.
Live in 5 min (Zendesk, Salesforce, Gorgias, ...).
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer autonomy through self-care
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee support tools
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description Klaviyo is the autonomous B2C CRM, unifying marketing, customer service and data analytics within a single environment. Personalise every channel, email, SMS, WhatsApp, mobile, in real time. Today, 193,000+ brands, including Unilever, Le Coq Sportif, and Jacquemus, use Klaviyo to accelerate growth.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - DMP/CDP
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
- DIGITAL MARKETING STRATEGIES AND TOOLS - Artificial intelligence solutions
Description Les Echos Le Parisien Médias & Paris Match Médias represent iconic brands (Les Echos, Le Parisien, Paris Match, Radio Classique...). We craft bespoke advertising solutions (brand content, data targeting, experiences) reaching over 27 million French people every month.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Video content and live streaming
- DIGITAL MARKETING STRATEGIES AND TOOLS - Video marketing and podcasts
Description Live Vendor is an omnichannel SaaS platform that connects, live and at the decisive moment of the purchase journey, online or in store, a high intent customer with a real salesperson, by video or voice. This real time human conversation converts intent into a purchase decision, where human expertise is invaluable.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Omnichannel customer journey
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Drive/Web to store
Description M Target, France’s leading mobile aggregator, helps brands and enterprises engage, convert and retain customers through SMS, RCS, WhatsApp and email, via a SaaS platform and CRM-connected APIs.
An ARCEP-registered operator and ISO 27001-certified provider, M Target combines performance, GDPR compliance and data sovereignty.
An ARCEP-registered operator and ISO 27001-certified provider, M Target combines performance, GDPR compliance and data sovereignty.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Mobile and cloud-based CRM solutions
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Databases
- DIGITAL MARKETING STRATEGIES AND TOOLS - SMS/RCS Routing Platform
Description Magellan supports businesses through strategic, digital and organizational transformation. Our teams combine consulting, industry expertise and technology to design high-performing customer journeys, deploy sustainable solutions and accelerate value creation.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey modeling
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Omnichannel customer journey
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
- DATA COLLECTION AND ANALYSIS - Governance and data quality
Description For over 20 years, MCC has been helping businesses optimize their customer experience and BPO operations. With 3 nearshore delivery sites, 800+ professionals, multilingual support in 10 languages and AI-powered solutions, we deliver scalable, omnichannel services to clients across international markets.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
Description MO&JO is a 360° marketing and media activation agency that supports companies through their transformation. It draws on a deep understanding of market developments and the anticipation of emerging behaviors to activate the most relevant levers and foster their prosperity.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Omnichannel customer journey
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
Description MYOPLA is a company specializing in high value-added Business Process Outsourcing (BPO) services. With more than 13 years of experience, four sites in Morocco and two in France, our teams support brands with agility and proactivity in successfully outsourcing their sales, marketing, customer relationship management, and finance business processes.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
Description Today, everyone promises you deflection. Nebesta guarantees reliability. Founded by former executives from Ankorstore and Doctolib, our AI platform doesn't just push your customers away; it handles their complex requests from start to finish with an error rate of less than 1%.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge bases
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description NeoLedge, an independent software vendor, helps banks, public bodies and businesses go digital with Elise, its ECM/document management solution. Built-in AI (AI.Lise lab) classifies, indexes and automates your documents. Cloud or SecNumCloud. 300+ clients across Europe, Africa, North America.
Activities
- DATA COLLECTION AND ANALYSIS - Automated data collection
- DATA COLLECTION AND ANALYSIS - Data privacy and RGPD
- DATA COLLECTION AND ANALYSIS - Open Data, Data mining and data exploitation
Description Nexus Contact Center is a customer service center specializing in call management, multichannel support, and business process outsourcing. It helps companies enhance customer experience through tailored solutions, skilled agents, and advanced tools, ensuring efficient, reliable, and high-quality service delivery.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer/data knowledge
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
Description NiCE is transforming the world with AI that puts people first. Our purpose-built AI platforms turn engagements into proactive, safe and intelligent actions, empowering people and organizations to innovate from interaction to resolution. Trusted by organizations in 150+ countries, NiCE platforms are widely adopted across industries.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer autonomy through self-care
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee support tools
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description Customer Relation specialist, OCEANCALL combines tech and human agility. Financially independent and privately owned, our group offers agile, tailored and value-driven support via OceanSuite across 5 countries. Our multilingual experts secure your operations 24/7 to turn your customer service into a profit center.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge bases
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
Description Odigo is a leading European Contact Center as a Service (CCaaS) software provider. For over 40 years, our mission has been to transform customer experience.
We help organizations deliver seamless, consistent customer journeys across every channel through our sovereign, AI-powered omnichannel CX platform.
We help organizations deliver seamless, consistent customer journeys across every channel through our sovereign, AI-powered omnichannel CX platform.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer voice collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Omnichannel customer journey
Description Onepilot delivers outsourced customer support through 24/7 native-speaking agents powered by proprietary AI for intelligent routing, training, and quality assurance. More than 250 customers trust us to handle over 15 million interactions every year.
Onepilot also offers AI agents that automate 50-70% of customer inquiries with a 92% CSAT Score.
Onepilot also offers AI agents that automate 50-70% of customer inquiries with a 92% CSAT Score.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
Description With its omnichannel customer relationship platform, Opportunity has been supporting businesses for over 20 years. Email, SMS, RCS, WhatsApp, Voice AI, chatbot: all the power of omnichannel, in one place. A 100% French-made solution designed to simplify your campaigns and maximize every customer interaction.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer autonomy through self-care
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
Description Orange Pay Services:
* Builds/develops B2B2C offers around three key areas:
> Business Messaging
> Digital Payment via Orange invoice
> Camara APIs
* Markets these offers to aggregators and manages the relationship
* Develops the B2B2C digital services market with other MNOs
* Ensures compliance of the services
* Builds/develops B2B2C offers around three key areas:
> Business Messaging
> Digital Payment via Orange invoice
> Camara APIs
* Markets these offers to aggregators and manages the relationship
* Develops the B2B2C digital services market with other MNOs
* Ensures compliance of the services
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom and Voice over Internet Protocol (VoIP) operator
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversational marketing (Whatsapp, ...)
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - M-Payment (Mobile Payment)
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Secure payment
Description For more than 20 years, Outsourcia has been helping companies address their outsourced customer relationship challenges across France, Morocco, Tunisia and Madagascar. Our expertise is driven by innovation, fuelled by the OutsourcIA Lab, and guided by a shared ambition: to create value through lasting relationships.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multilingual solutions
Description www.outsourcingtomadagascar.com
Your Trusted Global Customer Experience Partner
With three delivery centers strategically located in Madagascar, Colombia, and Tunisia, we provide flexible, high-performance, and tailor-made customer experience solutions designed to enhance customer satisfaction and support your long-term business growth.
Your Trusted Global Customer Experience Partner
With three delivery centers strategically located in Madagascar, Colombia, and Tunisia, we provide flexible, high-performance, and tailor-made customer experience solutions designed to enhance customer satisfaction and support your long-term business growth.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Quantitative and qualitative customer research
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Omnichannel customer journey
Description Paragon Brand Services helps brands deliver consistent marketing campaigns across their networks. Combining project management, print production, logistics and field deployment, we manage the entire execution process to the last mile. With Pilot+, our proprietary platform, brands benefit from real-time visibility and control over every campaigns.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Platform to automate the local marketing of the networks
- DIGITAL MARKETING STRATEGIES AND TOOLS - Artificial intelligence solutions
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Drive/Web to store
Description Parloa is the leading AI Agent Management Platform for enterprise customer service. We help organisations build, deploy and manage reliable AI agents that automate customer interactions across voice and digital channels while delivering measurable business outcomes.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
Description Positive is a leading European SaaS group offering an integrated suite of marketing, sales, CRM, email signature, and AI-powered SEO solutions. Founder-led and backed by European investment funds, the group empowers businesses to automate their marketing operations, engage their audiences, and boost their online visibility.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEARCH (SEO, SEA, GEO, AEO, GSO)
Description Your customers search on Google, and now on ChatGPT. Are you there? Premiere.Page is the Search Marketing agency that makes your brand and e-commerce sites visible everywhere it matters: SEO, GEO, SEA, Media. 27 experts, over 450 clients. Get your live visibility audit at the show, free of charge.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEARCH (SEO, SEA, GEO, AEO, GSO)
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Search engines
Description Proximus Global unites BICS, Telesign, and Route Mobile to connect, protect, and engage businesses worldwide. Reaching 5+ billion subscribers, securing 180+ billion transactions annually, and operating across 230+ countries and territories, we deliver trusted communications, digital identity, connectivity, and fraud prevention solutions.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Omnichannel customer journey
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Data security and compliance
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversational marketing (Whatsapp, ...)
- DIGITAL MARKETING STRATEGIES AND TOOLS - Artificial intelligence solutions
Description Your next customer is scrolling right now.
We turn their attention into measurable results: traffic, purchases, and brand preference.
Social Media · Paid Media · Brand Content · Influencer Marketing · Proprietary AI Agents
Independent agency since 2009 - SNCF, Westfield, Adeo, Dessange - Booth G38
We turn their attention into measurable results: traffic, purchases, and brand preference.
Social Media · Paid Media · Brand Content · Influencer Marketing · Proprietary AI Agents
Independent agency since 2009 - SNCF, Westfield, Adeo, Dessange - Booth G38
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Influence marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media/Social Media Management
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Paid
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
Description Qualifio, the agentic interactive marketing platform, turns audiences into first-party data through quizzes, contests, games and 500+ interactive formats. Marketing teams grow their opted-in databases and enrich their CRM with GDPR-compliant data. Qualifio is part of the Ibexa Agentic Marketing Platform.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer/data knowledge
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
Description Qualtrics is the Experience Management platform. We turn human signals, what your customers say, do and feel, into intelligent action that builds trust, loyalty and lasting growth. Our AI is purpose-built for experience: it reveals what actually drives loyalty for your customers and triggers the right action.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer voice collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer listening
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
Description Bespoke, a consultancy specialising in data, performance, media and shopper insights, helps brands stand out across all their communication channels.
Qwamplify, an expert in drive-to-web and drive-to-store strategies, supports brands in their commercial operations by combining branding and performance.
Qwamplify, an expert in drive-to-web and drive-to-store strategies, supports brands in their commercial operations by combining branding and performance.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEARCH (SEO, SEA, GEO, AEO, GSO)
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media/Social Media Management
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Paid
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Drive/Web to store
- DATA COLLECTION AND ANALYSIS - Big Data and data management
Description "Your programmatic content-driven platform as it should be"
The Readpeak platform offers brands and agencies a simple way to connect with readers across top-tier publishers.
Engage your audience at every stage with compelling content. We ensure your ads hit the sweet spot to drive action.
The Readpeak platform offers brands and agencies a simple way to connect with readers across top-tier publishers.
Engage your audience at every stage with compelling content. We ensure your ads hit the sweet spot to drive action.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - Responsible digital marketing / Responsible digital communication / Eco-responsible targeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - Programmatic
Description Ringover is a cloud communication solution combining phone, video, SMS, and collaboration tools. Designed for sales and support teams, it boosts productivity and customer experience through CRM integrations and AI-powered features.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom and Voice over Internet Protocol (VoIP) operator
- DATA COLLECTION AND ANALYSIS - Speech to text
Description Depuis plus de 50 ans, les entreprises ont fait confiance à SAP pour se surpasser en unifiant les opérations stratégiques couvrant la fonction Finance, les Achats, les RH, la Supply Chain et l'expérience client. SAP Engagement Cloud, intégré à SAP CX, facilite les interactions personnalisées et basées sur l’IA sur tous les canaux.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Omnichannel customer journey
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DATA COLLECTION AND ANALYSIS - Predictive analysis
Description For the past 25 years, SFR Business has been supporting businesses in transforming their customer relationships. More than 800 clients rely on us to design, integrate and operate innovative solutions for omnichannel contact centres, conversational AI, autonomous chatbots and communications, including RCS in particular
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer autonomy through self-care
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DIGITAL MARKETING STRATEGIES AND TOOLS - SMS/RCS Routing Platform
Description Simio by Alcmeon enables brands like Air France, Audi, Samsung, Carrefour, and Dior to turn WhatsApp into a high-impact marketing channel. Through rich, personalized conversations using text, images, video, and voice, brands drive stronger engagement, build trust, and increase conversions.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversational marketing (Whatsapp, ...)
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
Description Smart Tribune is a French SaaS provider specializing in knowledge management and conversational AI. We help Customer Service, Customer Experience, and Digital teams deliver accurate, consistent answers to both customers and contact center agents (help center, chatbot, knowledge base, and agent copilot), powered by governed, AI-ready knowledge.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer autonomy through self-care
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge bases
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description Smartprofile is the French Data Marketing Hub platform offering an AI-powered CDP with native Web Analytics and Marketing Automation modules.
Take back control of your data and join over 200 companies that have already chosen a sovereign, 100% GDPR-compliant solution, backed by a team of experts!
Take back control of your data and join over 200 companies that have already chosen a sovereign, 100% GDPR-compliant solution, backed by a team of experts!
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - DMP/CDP
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Platform to automate the local marketing of the networks
Description Société des Avis Garantis automates the collection and distribution of customer reviews across your website, product pages, and search engines. Compatible with all CMS, our solution continuously evolves based on customer feedback and is backed by a responsive, dedicated support team to help you build trust, increase online visibility and conversion
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
Description Sovendus is Europe’s leading brand-to-brand partnership and post-purchase monetisation platform, connecting 3,000+ brands with 90 million monthly shoppers. We help retailers, publishers and service providers acquire high-intent shoppers, reward customers and drive incremental revenue through a closed partner network on a pure performance basis.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Affiliate Marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Audience monetization
- DIGITAL MARKETING STRATEGIES AND TOOLS - Retail Media
Description A customer relations expert for 20 years and with 1,500 talents across France and abroad, Tersea supports its partners through a tailored approach and proprietary Tech tools. Customer service, sales force, back-office: Tersea covers every step of the customer journey for an enhanced and high-performing customer experience.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description Post-view, consent, cross-device: your acquisition data is incomplete, and your AI inherits these blind spots. ThankYou Analytics, the advanced attribution platform, reconciles your data and makes it available to your teams and your AI. Better data. Better AI. Better investments.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DATA COLLECTION AND ANALYSIS - Automated data collection
- DATA COLLECTION AND ANALYSIS - Data privacy and RGPD
- DATA COLLECTION AND ANALYSIS - Data visualization
Description TP, a global leader in business services, operates processes across the customer lifecycle: revenue generation, customer experience, collections, back-office, trust & safety, data & analytics. We don't just advise transformation—we make it happen, combining AI, human expertise and operational excellence at scale to deliver measurable outcomes.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
Description TrackAd measures the incrementality of digital activations (multi-touch attribution, MMM, Lift) and generates budget recommendations powered by NOA, its prescriptive AI.
Result: 21% of budget optimized and reinvested into incremental revenue.
A SaaS platform, proprietary AI, and consultants dedicated to your marketing decisions.
Result: 21% of budget optimized and reinvested into incremental revenue.
A SaaS platform, proprietary AI, and consultants dedicated to your marketing decisions.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - Artificial intelligence solutions
- DATA COLLECTION AND ANALYSIS - Predictive analysis
- DATA COLLECTION AND ANALYSIS - Data visualization
Description TSE – The Smart Experience is redefining BPO by combining human expertise, technology and AI. We deliver 24/7 omnichannel customer care in 12+ languages, sales, retention and back-office services, powered by real-time performance management and AI-driven quality assurance. 4 delivery centers: France, Morocco, Madagascar & Mauritius.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Commerce outsourcing
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
Description With over 28 years of expertise and 640 positions across 3 sites, TCC is a recognized pioneer in the field of outsourcing and customer service. TCC is structured around 4 core divisions: Customer Service, Medical Care, Business Dev & Digital solutions. Committed to social responsibility, TCC is ISO 9001, ISO 18295-1 certified, and GDPR compliant.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer listening
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
Description Recognised as a global Leader by Gartner and IDC, Twilio powers modern customer engagement. Our unified platform combines real-time data (Segment CDP) with communications (SMS, WhatsApp, Voice, Email) to help businesses build secure, hyper-personalised, and seamless digital experiences across the entire customer journey.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Omnichannel customer journey
- DIGITAL MARKETING STRATEGIES AND TOOLS - DMP/CDP
- DIGITAL MARKETING STRATEGIES AND TOOLS - SMS/RCS Routing Platform
Description Uberall is the multi-location marketing platform that turns clicks into revenue. Powered by AI, its all-in-one solution helps businesses generate SEO and LLM-optimized content while analyzing local performance.
Founded in Berlin in 2013, Uberall powers over 1.5 million locations globally.
Founded in Berlin in 2013, Uberall powers over 1.5 million locations globally.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Omnichannel customer journey
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEARCH (SEO, SEA, GEO, AEO, GSO)
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media/Social Media Management
- DIGITAL MARKETING STRATEGIES AND TOOLS - Artificial intelligence solutions
Description Verint is a leader in CX automation. The world’s most iconic brands rely on our open platform and team of AI-powered bots to create tangible AI business outcomes, now.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer/data knowledge
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
Description VizibAI is a GEO (Generative Engine Optimization) platform that helps brands understand, measure, and improve their visibility in AI engines like ChatGPT, Gemini, Perplexity, and Le Chat. It analyzes brand presence in AI-generated answers, benchmarks competitors, identifies influencing sources, and provides actionable recommendations and content to
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEARCH (SEO, SEA, GEO, AEO, GSO)
- DIGITAL MARKETING STRATEGIES AND TOOLS - Artificial intelligence solutions
Description Vocalcom is the global leader in AI-powered omnichannel contact centers and customer engagement solutions. Our platform unifies voice, digital channels, automation, and outbound engagement to help enterprises enhance customer experience, optimize operations, and deliver secure, scalable, and sovereign customer engagement.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact center software
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Omnichannel customer journey
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Coupling
Description France's leading WhatsApp customer relationship platform, WAX helps 500+ brands convert and retain at scale. Multi-channel (WhatsApp with 95% open rates, RCS) and conversational AI, with key automations: abandoned cart (up to 25% recovered), back-in-stock, post-purchase flows. Up to +15% incremental revenue, 20x average ROI
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversational marketing (Whatsapp, ...)
Description we+ is a consulting firm specializing in digital transformation, e-commerce, business applications and agentic AI. We design, integrate and maintain reliable, scalable and governed solutions to turn digital projects into measurable business value.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Mobile commerce and applications
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Website / e-shop development
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Payment
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Commerce platform
Description Webloyalty supports e-commerce partners in France and internationally by helping them monetize their audience and strengthen customer loyalty. Its model generates additional revenue for online retailers and encourages repeat purchases through customer engagement programmes.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer commitment and loyalty
- DIGITAL MARKETING STRATEGIES AND TOOLS - Affiliate Marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - Audience monetization
- DIGITAL MARKETING STRATEGIES AND TOOLS - Retail Media
Description At Webyn, we deploy autonomous AI agents for CRO: continuous A/B testing, personalization and behavioral analysis, without mobilizing your tech teams. Our agent suite, unique on the market, drives the entire optimization loop. We already boost conversions for Fusalp, Nutrimuscle, Snowleader, Ysé, Nuxe, SFR and BNP Paribas.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - A/B Testing / CRO
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Merchandising
Description AB Tasty and VWO are joining forces to become Wingify, the global leader in digital experience optimization. With more than 4,000 customers, the combined platform helps businesses optimize their digital journeys through experimentation, AI-powered personalization, feature management, and behavioral analytics.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customized content
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - A/B Testing / CRO
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personalization
- DIGITAL MARKETING STRATEGIES AND TOOLS - Artificial intelligence solutions
Description Wizaly is an AI-powered SaaS platform for marketing attribution and mix optimization. Wizaly centralizes, measures, and analyzes all omnichannel marketing data to provide an objective, accurate view of performance, uncover what truly drives results, and effectively steer the marketing mix for maximized ROI.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DATA COLLECTION AND ANALYSIS - Predictive analysis
- DATA COLLECTION AND ANALYSIS - Automated data collection
- DATA COLLECTION AND ANALYSIS - Data visualization
Description WOO creates connections.
Connecting audiences.
Brands. Creators. Communities.
Connecting insights with culture.
We turn data, trends and consumer insights into culturally relevant ideas that resonate with the right audiences.
Connecting expertise.
Influencer marketing, social media, UGC, paid media, shoppable experiences and more.
Connecting audiences.
Brands. Creators. Communities.
Connecting insights with culture.
We turn data, trends and consumer insights into culturally relevant ideas that resonate with the right audiences.
Connecting expertise.
Influencer marketing, social media, UGC, paid media, shoppable experiences and more.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Influence marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Programmatic
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media/Social Media Management
- DATA COLLECTION AND ANALYSIS - Automated data collection
Description We are a global provider of quality, multi-lingual BPO services and engaged in managing extensive outsourcing and leasing agreements with Key accounts. We are present in Egypt, Morrocco, Mauritius, Saudi Arabia and UAE with an operating capacity of more than 10000 seats providing voice and non voice services in 10 languages.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
Description Yampa is the European platform to create, deploy and operate autonomous AI agents for customer service. Multichannel, multilingual, and connected to business systems, Yampa agents automate thousands of interactions every month for mid sized and large enterprises, with security, sovereignty, and measurable operational impact.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description Yext uses AI agents and its Knowledge Graph to manage the information customers discover about a brand,from locations and hours to products, services, reviews, and social content.It keeps that information accurate,consistent and optimized everywhere customers search, including search engines, maps, AI assistants, websites and 200+ digital platforms
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Platform to automate the local marketing of the networks
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEARCH (SEO, SEA, GEO, AEO, GSO)
- DIGITAL MARKETING STRATEGIES AND TOOLS - Artificial intelligence solutions
Description Yoozly is a digital agency based in Lille (Villeneuve-d'Ascq), specializing in UX/UI design, digital strategy, and custom web and mobile development, with an approach starting from business needs to address real challenges faced by companies and public bodies: concrete solutions, incorporating RGAA accessibility and AI, useful and sustainable.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - Mobile marketing / mobile applications
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEARCH (SEO, SEA, GEO, AEO, GSO)
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Website / e-shop development
- DATA COLLECTION AND ANALYSIS - Automated data collection
Description Yuma, the AI agent that automates your ecommerce customer service across every channel: email, chat, WhatsApp, pre-sales and social media.
It doesn't just reply, it takes action in your tools: refunds, returns, cancellations, order tracking, subscriptions. Our 200 brands automate 45 to 70% of tickets, with no compromise on quality.
It doesn't just reply, it takes action in your tools: refunds, returns, cancellations, order tracking, subscriptions. Our 200 brands automate 45 to 70% of tickets, with no compromise on quality.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Artificial intelligence for recommendations
Description Zaion is a leading provider of agentic AI for customer experience. Designed for mission-critical enterprise environments, its sovereign, omnichannel platform automates customer interactions, assists agents in real time, and turns conversational data into operational performance.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer autonomy through self-care
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer assistance technologies (chatbots, callbots, messaginbots and virtual assistants)
Description ZBO Media, the digital agency of the Figaro Group, supports brands in driving successful media campaigns in France and internationally.
Backed by France’s leading media group, ZBO combines the power of proprietary data (45M exclusive profiles) with deep programmatic expertise to deliver tailored support.
Backed by France’s leading media group, ZBO combines the power of proprietary data (45M exclusive profiles) with deep programmatic expertise to deliver tailored support.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Programmatic
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEARCH (SEO, SEA, GEO, AEO, GSO)
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media/Social Media Management
Description Zendesk helps businesses deliver faster, smarter, and more personal customer and employee experiences. Our platform is purpose-built for service – combining AI agents, automation, and human insight to make every interaction seamless. We design our technology to enhance service, making it more intuitive, responsive, and effective.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge bases
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey modeling
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
Description As a leading player in the SaaS sector, Zoho offers a suite of 60 powerful applications to transform your business. For 30 years, we have been meeting all your business needs: sales, marketing, customer support, automation, collaboration, HR, finance and productivity – with Zoho CRM as the go-to solution for customer management.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Omnichannel customer journey
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Mobile and cloud-based CRM solutions
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM/Social CRM solutions/Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
Description
Zoom’s mission is to provide a platform for unlimited human connection, enhancing employee and customer experiences. AI-powered Zoom Workplace streamlines collaboration and boosts productivity. With Zoom Contact Center, Zoom’s cloud CX solution exceeds expectations 24/7 via AI chatbot, real-time agent coaching, and higher ROI.
Zoom’s mission is to provide a platform for unlimited human connection, enhancing employee and customer experiences. AI-powered Zoom Workplace streamlines collaboration and boosts productivity. With Zoom Contact Center, Zoom’s cloud CX solution exceeds expectations 24/7 via AI chatbot, real-time agent coaching, and higher ROI.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Support and customer experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Customer relationship outsourcing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management